Accidents and emergencies in Luxembourg

Emergency numbers in Luxembourg

When moving to a new country, it is essential to know the emergency numbers to be able to respond quickly if needed. In Luxembourg, the emergency numbers are as follows:

• 112: The standard European emergency number allows you to contact emergency services such as firefighters, ambulances, and medical emergency services. The number is free and accessible 24/7 from any landline or cell phone;
• 113: the emergency number for contacting the Luxembourg police. It is used to report emergencies requiring police intervention;
• 112 and 113 by texts : These two emergency numbers can also be contacted via SMS. This feature allows people with hearing or speech impairments to report emergency situations

It's really important to remember these emergency numbers or store them in your cell phone as soon as you get to Luxembourg. Also, be sure to share them with your family and close friends so they're aware, too, in case of any emergencies.

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Emergency services in Luxembourg

The emergency service in Luxembourg is well-structured and coordinated to ensure a fast and effective response when needed. By dialing 112, anyone can quickly get the necessary assistance, whether for an accident, an acute health issue, or any other emergency situation. Medical services, the police, and firefighters work closely together to ensure the safety of both citizens and expatriates.
In case of an emergency, don't hesitate to call 112 for immediate assistance.

This serves as the standard emergency number across Europe, connecting you to vital services like the police, fire department, and medical assistance whenever the situation demands. The number 112 is available at no cost, around the clock, every day of the week, and can be dialed from both landlines and mobile phones.

Once a call is received on 112 during an emergency, the operator promptly evaluates the situation and dispatches the relevant rescue team without delay. Depending on the specific nature of the crisis, this could involve emergency medical services (ambulance), the police, or the fire department.

The emergency system in Luxembourg operates through a tightly-knit collaboration among these various services, ensuring a swift and synchronized reaction. For instance, in case of a road accident, the emergency medical services rush to the location to offer medical aid, while the police might also be on-site to conduct an accident investigation and manage traffic flow. If the situation demands, the fire department can also be summoned to assist in securing the area or freeing individuals who might be trapped.

Emergency medical services, often called ambulances, come fully equipped to deliver basic and advanced medical attention to individuals facing urgent injury or illness. Ambulances are strategically stationed across Luxembourg, guaranteeing a swift reaction to emergency requests. In situations requiring it, ambulance teams can collaborate with hospitals to swiftly transfer patients to the most suitable healthcare facilities.

The police forces in Luxembourg hold the responsibility of maintaining law and order. Whenever accidents, criminal incidents, or other emergencies demand police presence, officers are promptly sent to the location to assume control and offer suitable aid. They also collaborate with other emergency services when the need arises. It is also possible to contact the Luxembourg police directly by dialing 113.

Luxembourg's fire services are entrusted with the duty of battling fires and extending assistance during critical scenarios like road accidents, floods, and evacuations. They play a vital role in handling emergencies to safeguard individuals and belongings.

The healthcare system in Luxembourg

Luxembourg offers a high-quality healthcare system, providing universal access to medical care for residents, including expatriates who work and contribute to Luxembourg's social security system. Here are the key elements of Luxembourg's healthcare system:

• general practitioners: In Luxembourg's healthcare system, general practitioners hold a pivotal position. They typically serve as the initial touch-point for patients, addressing a range of typical health concerns. When needed, they can also direct patients to specialists for more specific and focused medical attention;

• medical centers: In the evenings and on weekends, several on-call medical centers called "maisons médicales" are open in Luxembourg. Their purpose is to take over from general practitioners to address health issues that require treatment without the need to go to the hospital. This system aims to prevent hospital emergency rooms from being overwhelmed outside of regular medical office hours;

• medical specialists: Luxembourg is home to a diverse range of exceptionally skilled medical experts specializing in various fields, including cardiology, pediatrics, dermatology, and more. In situations where specialized care is necessary, general practitioners can guide patients toward these specialists;
• hospitals and clinics: Luxembourg takes pride in its array of adequately equipped public and private hospitals, alongside specialized clinics. These healthcare facilities provide cutting-edge medical services, emergency treatment, and surgical procedures. Note: In Luxembourg, emergency services are not available in all hospitals. In the evenings and on weekends, only certain hospitals provide emergency services. It is therefore essential to check this information to know which facility to go to if needed ;
• pharmacies: Pharmacies are widespread in Luxembourg, and most are open from Monday to Saturday at noon. Pharmacists can provide advice on over-the-counter and prescription medicines. In the evening and on weekends, on-duty pharmacies remain accessible. As their rotation is regular, it is recommended to check the pharmacy union's website to find the on-duty establishments available when you need them ; 
• health insurance: Typically, residents of Luxembourg enjoy the advantages of social security (CNS), which helps offset most of their medical costs. Expatriates employed in Luxembourg and contributing to social security can also take advantage of this coverage. Nonetheless, it's crucial to inquire about the particular requirements for expatriates to access social security benefits.

Workplace accident statistics fluctuate based on the industry and how well employers adhere to safety guidelines. While Luxembourg maintains stringent laws and regulations to safeguard worker well-being, it's essential to remain mindful of potential hazards in the work environment.

Health insurance for expatriates in Luxembourg

Although Luxembourg social security offers basic coverage, it can be interesting for expatriates to take out international health insurance or private insurance to supplement this coverage. Health insurance for expatriates can offer additional benefits such as:

• international coverage: International health insurance provides global coverage, ensuring your protection in times of necessity, even when you're traveling outside Luxembourg, whether it's for work or personal purposes;
• reimbursement options: Certain health insurance plans for expatriates provide reimbursement choices for medical costs. This enables you to select your preferred doctor or specialist and receive reimbursement based on the agreed-upon rates with your insurance provider;
• travel assistance: Additionally, numerous expatriate health insurance plans include travel assistance features, encompassing benefits like coverage for unexpected medical expenses during international travel, medical evacuation services, and even protection against trip cancellation;
• coverage options: You can choose different coverage options to suit your specific needs, such as dental care, optical care, preventive care, and more.

It's crucial to explore the various expatriate health insurance choices accessible in Luxembourg and opt for the one that aligns most effectively with your personal requirements and those of your family.

Safety precautions for expatriates in Luxembourg

Safety is paramount when living in a new country. Here are some basic safety precautions expatriates should consider in Luxembourg:

• road safety: Remember to adhere to Luxembourg's traffic regulations and speed restrictions consistently. Ensure you fasten your seatbelt whether you're driving or a passenger. Utilizing public transportation is another reliable and effective means of navigating Luxembourg. Regarding road accidents, Luxembourg boasts a good track record in road safety compared to other European nations. Nevertheless, accidents can still occur, underscoring the importance of abiding by traffic rules and maintaining vigilance;
• home security: Ensure the security of your home by locking doors and windows whenever you're not present. Avoid openly showcasing valuable items around your home or in your vehicle;
• outdoor activities: If you're preparing for a hiking trip or any outdoor pursuits, remember to adhere to designated trails and follow safety guidelines. Stay informed about weather conditions and be conscious of potential risks linked to specific activities;
• food precautions: Adhere to proper food hygiene practices ;
• emergency numbers: Always keep emergency contact numbers within reach, whether stored in your mobile phone or in a conveniently accessible spot at home.

These basic safety rules are important to follow. However, it is worth noting that the crime rate in Luxembourg is extremely low and that it is one of the safest countries in the world.

To sum up, as an expatriate living in Luxembourg, you'll encounter numerous enriching prospects. However, it's crucial to be well-versed in handling accidents and emergencies to safeguard the well-being of both yourself and your family. Familiarizing yourself with emergency contact details, comprehending the local healthcare system, securing suitable health insurance, and adopting fundamental safety measures all contribute to a positive and successful journey in Luxembourg.

By staying well-prepared and informed, you can fully embrace the wonderful opportunities that this stunning country presents while having the reassurance to handle any unforeseen circumstances. Feel free to delve deeper into the intricacies of Luxembourg's healthcare system and expatriate health insurance, ensuring you're thoroughly equipped for your exciting new chapter in Luxembourg.

Lastly, here's a compilation of Luxembourg's primary hospitals and emergency services. It's important to acknowledge that this list might not cover every option, and there could be additional medical facilities or emergency services in specific areas of the country.

CENTRE

• Centre Hospitalier de Luxembourg (CHL)

Address: 4, rue Ernest-Barblé, L-1210 Luxembourg

Website: https://www.chl.lu/

The Centre Hospitalier de Luxembourg is one of the country's leading hospitals. It offers a full range of medical services, with specialized departments for surgery, internal medicine, pediatrics, obstetrics, and more.
 

• Kirchberg Hospital

Address: 9, rue Edward-Steichen, L-2540 Luxembourg

Website: https://www.hopitauxschuman.lu/

Kirchberg Hospital is part of the Robert Schuman Hospitals, a hospital group offering cutting-edge medical and surgical services.

SOUTH

• Émile-Mayrisch Hospital (CHEM)

Address: Esch-sur-Alzette, Dudelange, Niederkorn

Website: https://www.chem.lu/

The Centre Hospitalier Émile-Mayrisch is another major hospital in Luxembourg. It provides high-quality medical services and has a variety of specialties to meet patients' needs.

NORTH

• Centre Hospitalier du Nord (CHdN)

Address: 120, route d'Arlon, L-1150 Luxembourg

Website: https://www.chdn.lu/

The Centre Hospitalier du Nord mainly serves the northern part of Luxembourg. It offers comprehensive medical care in a range of specialties.

Useful links:

On-call: Hospital emergency service

Luxembourg hospitals and clinics

Emergencies and on-call duty

Centre national de la santé (CNS)

Medical centers

On-duty pharmacies

Book an appointment online with a doctor