How to get a phone and Internet in Quebec
If you're planning to relocate to Quebec, telecommunications will definitely play a crucial role in your day-to-day activities. Discover all the essential information in this article.
Telecommunications services in Quebec can be quite expensive, despite the presence of numerous phone operators and internet service providers. We recommend carefully budgeting and monitoring your usage. Opting for the right service provider can help to save money.
In Quebec, Bell and Telus stand out as the primary telecom operators. Nevertheless, the monopoly they once held has been broken, as several independent operators have entered the scene in the province. These include Koodo Mobile, Rogers, Virgin Mobile, Fizz, Videotron, Cogeco, EBOX, and B2B2C.
Installing your telephone line in Quebec
If you need a telephone line in Quebec, get in touch with the customer service department of an operator in your area. Alternatively, you can visit a service counter with your ID, passport, or temporary resident permit. This process should get you a telephone and line within 48 hours. Keep in mind that you might be asked to make a deposit before activation. The monthly subscription fee, usually offering unlimited local calls, is generally affordable.
Mobile telephony in Quebec
When it comes to mobile telephony in Quebec, operators provide a diverse range of products and services depending on your requirements. Subscription contracts span from 12 to 36 months, and there are also no-commitment packages on offer. If you prefer accessing a telephony network without committing to a package, you can choose prepaid cards. These allow you to recharge your account to make calls as needed.
Typical features like phone number display, voicemail, SMS, call waiting and call forwarding are generally included. However, you can add these features for an additional cost, which varies depending on the operator. You have the option to purchase a cell phone from the operator or bring your own, as long as it's unlocked.
Telephone packages in Quebec
Whether for personal or professional use, you can choose from a variety of packages ranging from CAD$20 to CAD$100 per month. The basic packages typically come with a limited number of call minutes and unlimited text messages. It's worth noting that incoming calls may not be included in the most affordable packages, which can catch some newcomers off guard. Additionally, there are choices for unlimited calls during specific periods, usually evenings and weekends, with an additional cost ranging from CAD$10 to CAD$25 per month, depending on the package.
For smartphone users, there's the option to choose a package that comes with a specific data allowance or even unlimited internet access. However, packages with unlimited data or a minimum of 1 GB typically start at $35 CAD per month, excluding taxes.
Skype and WhatsApp: the preferred options in Quebec
Skype is widely favored by immigrants worldwide as their go-to communication tool. Considering the expenses associated with local and international calls in Quebec, this Internet telephony service allows you to make free calls to anywhere in the world. All you need to do is download the software online and set up an account.
To use Skype, make sure you have a microphone and speaker, or if you're on a laptop, a webcam. With Skype, you can make calls from one computer to another or even to a foreign landline or cell phone. To make such calls, you can purchase credit at a very competitive price.
WhatsApp is gaining popularity as well, especially since it's entirely free. However, keep in mind that the person you want to call must also use the application and have internet access on their phone.
On the other hand, some operators like Distributel provide the option to make calls at highly appealing rates, with both local and international calls costing just a few cents per minute. For additional details, check out the Distributel website.
Internet in Quebec
Similar to mobile telephony, internet service providers also offer packages to suit your needs and budget. Options and rates differ, so it's advisable to compare prices before making a subscription. Typically, you'll have the choice between an ADSL or cable connection. Note that fiber may not be accessible everywhere, so you might opt for the installation that's already in place in your home.
For a basic subscription with limited usage, you can expect rates ranging from CA$30 to CA$45 per month. If you live with multiple individuals or frequently stream programs and movies online, an unlimited subscription may better cater to your needs, starting at $50 CAD per month.
Modem rental might not be included in the basic rate, and additional costs such as taxes and installation fees may apply. Before subscribing, if you find any charges to be excessive, you can visit the Consumer Protection Office website for more information.
If you're looking to subscribe for extended periods, there are attractive rates available. Another option is to go for combined packages that include telephony, TV, and internet services. Providers often have special deals, like discounted rates for specific months, depending on certain conditions in your contract. For more details, you can check the websites of different internet service providers or use a package comparison tool. Feel free to mention that you're a newcomer to Quebec or a student, as many internet and cell phone providers have special offers for this clientele.
Wi-fi in Quebec
In most cities in Quebec, you can find at least one Wi-Fi access point, be it in a café, hotel, or public library. In larger cities, Wi-Fi is sometimes accessible in parks, airports, and train stations. When using a public Wi-Fi network, it's essential to be cautious: ensure that a padlock symbol appears in the browser bar when making online purchases, disable file sharing before connecting, and be sure to disconnect from the network once you've completed your session.
Useful links:
Distributel (Internet and home phone)
Virgin Mobile (mobile and Internet)
EBOX (Internet and home phone)
Cogeco (Internet, TV, home phone)
