Receptionist waiter housekeeper

Greeted 20 customers, handed and explained the daily menu to them.

• Offered detailed information and recommendations on menus to 10 clients daily

including dietary advice for vegetarian, vegan, gluten-free and nut-free diets.

• Communicated effectively with over 7 kitchen staff and ensured all orders are accurately

respected and reduced customer waiting time by 35%.

• Took meal and beverage orders from averagely 15 customers daily, placed orders in the

kitchen, followed up and delivered meals on times to respective tables.

• Made menu recommendations and informed patrons of any specials.

• Actively listened and provided timely solutions to customers complains, forwarded

complicated cases to management and obtained 90% customer satisfaction rating.

• Prepared and handed table bills, collected cash, handed to the accountant, ensured the

correct amount has been paid and gave back balance to customers.

Housekeeper

Ayaba Hotel, Bamenda, Cameroon

Jan 2012 – June 20