Hotel Receptionist

While working as a receptionist, am responsible for welcoming guests and acting as their first point of contact. They log issues or requests and pass room. I logged in available rooms,provide information about the room by allowing them to check the one that sorts them.

As a receptionist,I undertake a range of activities in a typical working day, and their duties include:

Welcoming guests and checking their details against their bookings

Allocating guests their rooms and providing keys

Answering phones from prospective customers and guests, taking messages and delivering them

Completing administrative tasks such as filing and photocopying

Responding to requests for help and information

Providing concierge services, if is allowed in the hotel,booking theatre tickets. arranging travel and providing information about local amenities and attractions

Preparing room bills and ensuring prompt payments

Checking guests out, taking payments and returning deposits

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No credit card required

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What does a Hotel Receptionist do?

Hotel Receptionists are the public face of a hotel and contribute to the guests' enjoyment of their hotel stay experience. They book in guests as they arrive, provide information about the hotel facilities and keep accurate records of bookings. They also deal with additional requests from guests and manage incoming phone calls and emails.

As the public face of the business, as a Receptionists am friendly and personable.Building rapport with guests by making sure that all customers are happy.