Payment Manager

Key Responsibilities:

• Team Management: Lead and manage the payment operations team, ensuring efficient and effective performance.

• Process Optimization: Monitor daily Standard Operating Procedures (SOPs), identify areas for improvement, and implement necessary changes to enhance operations.

• Training and Development: Oversee the training program for new hires and ensure ongoing education through refresher training sessions.

• Fraud Prevention: Manage all internal fraud prevention systems, including the development of rules and the implementation of new systems.

• Payment Operations Oversight: Ensure smooth and efficient payment operations by closely monitoring processes.

• Cross-Department Collaboration: Work closely with related departments to ensure alignment and smooth operations.

• Automation and Efficiency: Drive automation initiatives to reduce manual workload and improve efficiency wherever possible.

• Recruitment and Staffing: Conduct interviews and manage recruitment efforts to maintain adequate staffing levels.

• Issue Escalation: Escalate technical issues to relevant departments as needed and resolve third-party gateway issues promptly.

• Industry Awareness: Stay updated with trends and new initiatives in online payments to ensure the company remains competitive.

• Reporting and Analysis: Create and analyze reports and charts to keep management informed of key metrics and developments.

• Problem Solving: Respond promptly to special issues, analyze situations, and develop effective solutions.

• Performance Tracking: Monitor and manage staff KPIs to ensure alignment with company goals.