Technical Support Representative

Job Title: German-Speaking Technical Support Representative

Location: Sofia, Bulgaria

About the Role:

Join our team as a Technical Support Representative for an urgent and critical support line, helping customers resolve technical issues effectively and efficiently. You'll start with 6 weeks of training, working from our office in Sofia for the first three months before transitioning to a hybrid work model. This role is a great fit for candidates with at least 1 year of technical support experience.

Position Details:

• Schedule: Monday to Friday, 9:00 am – 6:00 pm

• Language Requirements: Fluency in German and at least B2 level English

• Ownership Period: 6 months with Concentrix

Requirements:

• At least 1 year of technical support experience

• Strong troubleshooting and customer service skills

• Proficiency in both German and English (B2 level or higher)

What We Offer:

• Salary: 4,000 BGN

• Hybrid work model (after 3 months on-site)

• Transportation/internet allowance: 50 BGN net monthly, paid in addition to base salary

• Additional payment for night hours (if applicable) based on company program

• Bonus for life events: 500 BGN for marriage, birth/adoption of a child, or university graduation

• Medical plan: Comprehensive health and dental care

• Life insurance

• Multisport Card (co-financed by employer)

• Discounts on various goods and services

If you're ready to advance your technical support career in a supportive, growth-focused environment, apply today to join our Sofia-based team!