Customer Support Representative Portuguese/Polish

Job Opportunity: Customer Support Agent (Polish or Portuguese Speaker) for a Renowned Sports Brand

Location: Sofia, Bulgaria (Hybrid or Remote in Bulgaria)

Start Date: January 6th

Are you fluent in Polish or Portuguese speaker and passionate about sports? Want to work in a country with low income taxes and save more of your earnings? Join us as a Customer Support Agent for a renowned sports brand and experience life in Sofia—a vibrant city with an affordable cost of living and a dynamic lifestyle.

Key Responsibilities:

• Provide exceptional customer service to our German-speaking customers via phone, email, and chat.

• Handle inquiries, complaints, and requests efficiently and professionally.

• Resolve customer issues by identifying problems and taking appropriate actions to ensure customer satisfaction.

• Collaborate with other departments to address customer concerns and improve overall service quality.

• Maintain accurate and detailed records of customer interactions and transactions.

• Stay up-to-date with product knowledge, company policies, and procedures to provide accurate information to customers.

• Contribute to a positive team environment by supporting colleagues and participating in team meetings and training sessions.

Required Qualifications and Skills:

• Fluency in Polish or Portuguese (both written and spoken) is essential.

• Proficiency in English at a B2 level or higher.

• Strong communication and interpersonal skills.

• Previous experience in customer support or a similar role is an advantage.

• Excellent problem-solving abilities and a customer-focused attitude.

• Ability to work independently and as part of a team.

• Proficiency in using computer systems and software applications.

• Flexibility to work in rotating shifts: Monday to Saturday, 10:00 am - 7:00 pm or 1:00 pm – 10:00 pm.

Required Documents: EU Passport or Bulgarian residence card

Company Overview: We are a globally recognized sports brand known for our commitment to quality, innovation, and customer satisfaction. Our products inspire athletes of all levels to achieve their best. As a member of our team, you will be part of a dynamic and diverse environment where your contributions are valued and your professional growth is encouraged.

Salary and Benefits:

• Competitive salary ranging between 3400 BGN and 3500 BGN.

• Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary.

• Additional payment for night hours work (if applicable) as per the approved company program.

• Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN.

• Comprehensive medical plan including health and dental care.

• Life insurance coverage.

• Multisport Card (co-financed by the employer).

• Attractive discounts on various goods and services.

Join us in making a positive impact in the world of sports!