Customer Support Specialist NL/DEU speaker Sofia

Exciting Job Opportunity: German or Dutch Customer Support Specialist

Location: Sofia, Bulgaria (Onsite)

Your Role:

• Provide top-notch support to German-speaking customers via phone, email, and chat.

• Address inquiries, resolve issues, and ensure customer satisfaction.

• Collaborate with internal teams to improve service quality.

• Stay informed about products, policies, and procedures.

Work Schedule:

Rotating shifts:

• Monday to Saturday: 10:00 AM - 02:00 AM

Requirements:

• Fluent German or Dutch (Minimum C1 level)

• English proficiency (B2 or higher).

• Strong communication skills and a problem-solving mindset.

• Customer support experience is a plus.

What's in it for You?

• Competitive Salary: 3800 BGN/month.

• Signing Bonus: 1000 BGN when you join on the 17th of February.

• Monthly transportation/internet allowance (50 BGN).

• Bonuses for night shifts and significant life events (e.g., marriage or child adoption).

• Comprehensive health and dental plans.

• Life insurance and Multisport card (co-financed).

• Discounts on various products and services.

Relocation Support:

• Relocation Brochure: Detailed guidance for moving to Sofia.

• Reimbursement of travel expenses (up to 490 BGN) after 6 months of employment (with valid travel documents).

• Salary advance of 1056 BGN net upon request (conditions apply).

• Hotel stay booked for your arrival (conditions apply).