Customer Experience Specialist with German
#DreamBig
As our Customer Experience Specialist, you will be sitting at the junction between logistics, sales and finance our Customer Experience team are responsible for handling the end-to-end customer journey; providing information about products and services while following up with actions via calls, emails or customer platforms.
CX Germany is made up of 3 teams; Direct Delivery, Indirect Delivery and Bonus Management. Currently a community of 20 (and growing!) supporting over 100,000 customers across our 3 functions.
At AB InBev, dreaming big is what we do. Brewing the world's most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us.
We're a team of passionate owners who aren't afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let's take on the challenge together.
Cheers to dreaming big!
What will you be doing:
Work closely with our internal Account Management Team and support them with back-office accounting tasks such as customer contract management, invoicing, volume reporting, customer changes
Receive questions/information requests and identify the contact's specific needs (via call or ticketing tool)
Research the contact's issue/question in the knowledge database, interpret guidelines/procedures, and identify the best solution/answer
Proactively flag issues and escalations to the line manager or subject matter expert and work on the solution
Proposing and implementing policy and process improvements
Participate in the projects to support the various business areas
What you'll bring:
Fluency in English and B2/C1 German required.
Basic Excel skills
Use of SAP or Salesforce is an advantage
Highly customer & service oriented mindset
Good communication skills
Able to work on own initiative, prioritize workload effectively and follow up on projects
Work in a multi-cultural environment
Team player
We also offer great Benefit & Perks package!
Benefits for you and your family to help your physical and mental health
Competitive parental leave and pension contributions (2,5%)
25 days holidays per year
Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
A beer allowance to enjoy our brands
Meal vouchers
Employee networks to support diversity and inclusion
Local Bonus
26 weeks paid leave for primary caregivers
‘Return to Work' programme
What you can expect from us:
In this role, you'll have the potential to transform our business and your career. You'll get the support and mentor you need to succeed. We're a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded.
We encourage you to think big and go after your goals. You'll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce and we strongly encourage women, people of colour, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
If this sounds like the incredible opportunity you've been waiting for, apply today.
#LI-ABI ZoneEUR
