Customer Advisor

Job Vacancy: German-Speaking Customer Advisor (Hybrid Remote or On-Site) – Based in Athens

Location: Athens, Greece

Employment Type: Full-time, Hybrid Remote or On-Site

Language Requirement: Fluent in German (written and spoken)

Company Overview:

We are a dynamic and rapidly growing company, dedicated to delivering outstanding customer service experiences. As we continue to expand, we are looking for passionate and dedicated individuals to join our team. This is an exciting opportunity to be part of a forward-thinking company while working in a collaborative and supportive environment.

Position Overview:

We are seeking a German-Speaking Customer Advisor to provide top-notch customer service to our clients in the German-speaking market. As a Customer Advisor, you will handle inbound customer inquiries, resolve issues, and ensure our customers have a seamless and positive experience. The role offers flexibility with hybrid remote working options or the possibility to work on-site in our Athens office.

Key Responsibilities:

Provide excellent customer support via phone, email, and chat in German

Assist customers with inquiries related to products/services, order status, billing, and troubleshooting

Resolve customer issues efficiently while ensuring a high level of customer satisfaction

Maintain accurate records of customer interactions and transactions

Collaborate with internal teams to ensure smooth service delivery and continuous improvement

Stay up-to-date with product knowledge and company policies

Requirements:

Fluent in German (both written and spoken); English proficiency is a plus

Excellent communication and interpersonal skills

Strong problem-solving abilities with a customer-first mindset

Ability to work independently as well as part of a team

Previous customer service experience is preferred, but not mandatory

Positive attitude, strong work ethic, and a passion for helping customers

Benefits:

Competitive salary and performance-based bonuses

Flexible working hours with the option to work remotely (Hybrid model)

Full training and ongoing support

Career development and growth opportunities

Friendly, multicultural work environment

Health insurance and additional employee perks

How to Apply:

If you are ready to join a forward-thinking company and provide exceptional customer service, we'd love to hear from you! Please send your CV at maria.metaxa@cbtalents.org