Customer Suppoty QA (DE, NL, SE, FI, DK, NO)

About the Role

This is your opportunity to work for a leading global technology company with over 130,000 professionals across 90 countries. As a frontrunner in digital transformation, it drives technological advancements for businesses worldwide. Employees who join become part of a culture that encourages innovation, fosters continuous learning, and values the unique contributions of everyone. Careers here are filled with opportunities to lead, innovate, and make a global impact at a company that consistently ranks among the top in its industry.

Are you passionate about delivering exceptional customer experiences and helping others do the same? We're on the lookout for a Quality Analyst to join one of our clients in their award winning, multilingual contact centre and ensure every interaction meets the highest standards. If you're detail-oriented, love coaching, and want to make a real difference, this role could be a perfect match!

What You'll Do:

Evaluate and monitor customer interactions (calls, emails, chats) for quality, compliance, and service excellence.

Provide actionable feedback to agents, highlighting areas of improvement and celebrating successes.

Collaborate with team leaders to develop improvement plans and training programs.

Ensure that customer service policies, procedures, and best practices are consistently followed.

Analyze performance trends and make data-driven recommendations for improving overall service quality.

Assist in maintaining a high level of customer satisfaction by identifying pain points and offering solutions.

What we offer:

Salary: 2000 euros gross per month

46 days annual leave

Relocation package

Free Latvian lessons

Private healthcare insurance

Please, apply through expat.com if you are interested