Customer Service Advisor (Italian and English)

About the Role

Are you fluent in Italian (C1) and English (B2)? Do you have a passion for customer service and sales? This is your chance to join a leading international company and build a rewarding career in a fast-paced, dynamic environment.

What's in?

Salary Progression

Training Period: €5.60 per hour / €935 per month / €11,648 per year

Post-Training: €7.61 per hour / €1,318 per month / €15,828 per year

After Probation: €7.87 per hour / €1,365 per month / €16,366 per year

With Performance Increases: Up to €8.34 per hour / €1,445 per month / €17,340 per year

Performance Bonuses: Earn up to €2,500 per year

Language Allowance: Additional €85 per month / €1,020 per year

Working Hours

Full-time 40-hour work week

Monday to Sunday, between 8 AM – 7 PM

Start Date: 4th April

Your Role

Handle incoming customer calls, converting inquiries into sales.

Work towards performance targets in sales, call-handling, and service quality.

Track and manage customer reservations, ensuring seamless support.

Assist other markets by handling cross-market calls.

Professionally handle customer complaints and resolve issues efficiently.

Share customer feedback with team leaders to improve service quality.

Work as part of a team, supporting and motivating colleagues.

Requirements

Fluent Italian (C1) and English (C1) – both written and spoken.

Strong communication and sales skills.

Ability to work in a fast-paced, customer-focused environment.

A proactive team player with a positive attitude.

Benefits

Free Parking for employees.

Health Insurance for peace of mind.

Discounted Phone Plans to stay connected.

Gym & Lifestyle Discounts on various services.

If you're looking for a long-term career opportunity with excellent growth potential, apply today and start your journey in customer service!