Norwegian-Speaking Customer Service Advisor

We are searching for a Customer Service Advisor with proficiency in Norwegian (near-native level, C1) to join our client's team in Riga, Latvia. If you are passionate about delivering exceptional customer support and have a problem-solving mindset, this role could be a perfect fit.

Key Responsibilities:

• Manage customer interactions through phone, email, and chat, providing efficient resolutions.
• Record case resolutions in the system and ensure adherence to case lifecycle protocols.
• Escalate high-priority issues as needed.
• Meet quality standards and project KPIs, including response time, handle time, and resolution rates.
• Collaborate within a team and communicate effectively with both internal and external stakeholders.
• Maintain flexibility for shift work or part-time hours as required.
• Participate in ongoing training sessions and handle ad hoc tasks to enhance service quality.

Requirements

• Near-native Norwegian language skills (CEFR level C1).
• At least intermediate English skills (B1 ).

Experience and Competencies:

• Prior experience in an outsourced customer service environment is advantageous.
• Strong computer skills with the ability to multitask across multiple systems.
• Optimistic, team-oriented, and self-motivated personality.
• Service-oriented with a focus on problem-solving.
• Excellent written communication skills (minimum typing speed of 50 WPM for written contacts).
• Minimum age: 18 years old.

Why Join Us?

• Opportunity to work in a dynamic and supportive environment.
• Competitive compensation package with relocation support to Riga.
• Continuous training and development to enhance your professional skills.

If you are ready to embark on an exciting career journey and meet the above criteria, we would love to hear from you!