Regional After Sales Manager and Coach
Workshop Controller, Service • Project • Quality Manager, Business Trainer-Consultant
My career in the automobile industry of Russia, New Zealand and Australia. Brands: Volkswagen, Audi, Porsche, Land Rover, BMW, Chrysler, Jeep, Infinity, Kia, Hyundai, Nissan, Subaru, Ford, Mazda, Renault, Fiat, Haval, Changan, Mercedes, and Truck, Iveco.
Key Strengths:
• Professional adaptation and optimization of business processes, quality management with dealer management or a network system
• Proven track record in increasing company profits and enhancing customer loyalty
• Effective implementation of key performance indicators using the Pyramid system and SMART
• Development of motivational systems for employees
Education & Training
• VOLKSWAGEN Group (including Audi), 2008-2011
Qualified Manager, Coach Service Processes, Head of Spare Parts Department Chief – Trainer
Certificates in Economy of the Dealer Centre, Psychology and Communications
• Royal Automobile Club of Victoria (RACV), Melbourne, Australia, 2006-2007
Certificate of Automotive Services
• Motor Trade Association of Auckland, New Zealand, 2004
Certificate of Automotive Electronic Diagnostics
• Land Transport Safety Authority of Auckland, New Zealand, 2000
Roadworthy/Warrant of Fitness Certificate
• Enterprise of Auckland, New Zealand, 1999
Business Course
• Vehicle Building University, 1982-1988
Master's Degree in Automotive Engineering, majoring in Engineering & Automobile Business
Russian (Mother tongue)
English (Fluent)
