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EXPERIENCE KMC Solutions Corporation Operations Team Leader July 2013-Present Tasks and Responsibilities: • Handling an account for inbound sales campaign • Overseeing good schedule adherence • Managing 14 agents in one team • Motivating agents to meet their daily targets and exceed expectations on board. • Coaching agents on how to become a successful sales person on the phone • Making sure agents are making quality sales. • Dealing with American clients, reporting and constantly communicating for any possible improvements that would benefit the company. Acquire Asia Pacific Corporation Operations Transition Team Manager February-July 2013 Tasks and Responsibilities: • Should always be able to answer the clients concern regarding the trainees that will be endorsed to operations • Directly reports to the American client regarding agent’s daily and weekly productivity. • Guiding flex trainers in effectively handling the issues of trainees. • Record all transactions promptly, accurately and in compliance with the account procedures. • Make sure that as transition supervisor I will be able to train newbie effectively and hit the head count of quality agents needed on operations because that helps making the relationship between the company and its clients even stronger • Risk Management Acquire Asia Pacific Corporation Operations Team Leader June 2012-February 2013 Tasks and Responsibilities: • Motivate and guide my agents on a daily basis. • Make sure that they are updated on their daily, weekly and month to date performance • Coach them on their areas of opportunities • Spot checking to make sure that they understand all of the updates • Motivating and encouraging them to hit perfect attendance • Help them in hitting their targets for commission. • Improve and promote new leaders. Acquire Asia Pacific Corporation SME/Sales Coach March 2012- June 2012 Tasks and Responsibilities: • Handles agents who are in nesting or a-bay period and make sure they will be well equipped before they officially join the operations floor • Share the best practices that I have learned to those agents and promote a positive attitude towards work • Does one-on-one coaching to agents who has subpar performance metrics • Handles agents that is in developmental bay Acquire Asia Pacific Corporation- April 2010 Inbound/Outbound Sales Representative TSD Global Citibank International - November 2009- March 2010 Inbound/Outbound Sales Representative Aegis People Support - S