dcesolution

EMIA, DEXTER CODILLA San Roque Basak Lapu-lapu City Cebu Contact Number: 09234403259 Email address: dexteremia@yahoo.com EDUCATIONAL ATTAINMENT: Secondary Education: The Sisters of Mary School Address: Tungkop, Minglanilla Cebu Date graduated: Dec 17,2003 College Education: University of Cebu Lapu-lapu and Mandaue Address: Look Mandaue City Cebu Course: Bachelor of Science in Psychology Major : Behavioral sciences Working Experiences: Direct Response Marketing Solution Position: Outbound Account Manager Dates: August 15, 2008- September 17, 2010 Duties and responsibilities: >Monitor all company accounts and provide all required information to the clients. >Handle numerous incoming line calls and website request regarding products and services. >Entice Potential customers by responding products and service questions as well as suggesting information about other products And services. >Evaluate customers necessities and endorse suitable services and products to them. >Regulate customers records by updating account information. >Settle products or services issues by clarifying costumer's complaint, verifying the cause of the problem dealing with the correction or adjustments as fast as possible and following up with a guarantee resolution. Direct Access Solutions Position: Operations Manager Dates: November 26, 2011 -April 24,2013 Duties and responsibilities: >Ensure all accounts are hitting clients desired targets. >Provide daily report and progress to the clients. >Formulate useful strategies in achieving center's major KPI'S >Conduct meeting with the Team leads and supervisor's to analyze major metrics and ensure clients satisfaction. >Monitor center's progress by recording daily targets. >Implementing hours of operation and number of heads for entire week to make sure that accounts metrics are hit. Sykes Cebu Phils Position: Account specialist Date: June 16, 2013 to January 03,2014 Duties and responsibilities: Assist dental offices in checking customer's dental insurance coverage and make sure if a certain dental procedure is covered by their insurance.