santiaji

Managing Sales Activities - Functions as the leader of the group sales effort in support of the Director of IT Sales. - Solicits, books and develops local group business. - Recommends booking goals for sales team members. - Develops and manages group sales revenue and operation budgets, and provides forecasting reports. - Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market. - Assists with selling, implementation and follow-through of group sales promotions. - Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). - Coordinates and deploys group sales resources to monitor the pull-through and sustainment of sales strategies and selling solutions. - Manages the reactive and proactive group sales efforts. - Monitors the effective resolution of customer issues that arise as a result of the sales process by creating mechanisms to channel issues to leadership and/or other appropriate stakeholders. - Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner. - Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process. - Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues for all events. - Performs other duties, as assigned, to meet business needs. - Building Successful Relationships - Works collaboratively with sales channels (e.g., Group Sales with the Sales Office, Area Sales, Global Sales Organization (GSO), etc.) to verify the customer needs are being achieved and the sales efforts are complementary, not duplicative. - Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ,maintain guest satisfaction. - Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. - Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Company