Magdalena Szarafin

Magdalena Szarafin is an economist, and an analyst of the outsourcing industry. She has immense knowledge of the outsourcing sector and is one of the authorities in shared services and outsourcing industry analysis. Her research interests include insourcing and outsourcing in connection with the value chain. She is an author of many publications dealing with outsourcing, knowledge management and total quality management (TQM). Contact her to leverage her knowledge and in-depth BPO industry penetration experience.