EOSB not transfered to bank account after final exit

Good day,

I need some advise from you guys

I left KSA last feb 7, 2023. with final exit visa and my EOSB was deposit by my employer to my bank acct feb 6, 2023 they showed me a receipt as well for the said transaction. But unfortunately not credited or reflect to my accnt. Before departure I called customer service of the bank and they told me that there was a sytem problem that day in regatds to incoming transfer.I wait until now and its not yet credited as I checked on my bank apps. I have loan on that bank but my EOSB is more than enough to cover the remaining balance and there should be a remaining amount for me. My employer told me that the bank will settle and deduct the loan and deposit the remaining on my acct. But until now when i checked in my bank apps still showing my existing loan balance and 0 to my current account. It's been 2 weeks already and i sent numerois email to the bank but no reply....How long usually bank settle for this? And im worry as well because my remaining loan still reflect and not yet cleared.