ICAO line doesn't contain my full name

    Hi, Recently I applied for a Vietnam e-visa. I just got an email saying I have an "Incorrect full name (as in ICAO line)"
Here is the name on my passport. My full name is HARRY JANE CAMARON SMITH. Here is how it is mentioned in the passport.
Surname: HARRY
Other Names: JANE CAMARON SMITH
However, my ICAO line only has part of it. It is like
PHow I should fill out my application, previously I put "HARRY" under my surname and "JANE CAMARON SMITH" under the given names. But it got rejected. Should I omit the "SMITH" because it isn't on the ICAO line?
Please somebody help me.   

    -@mtjlogins

Hello mtjlogins, and welcome to expat.com.

Yes indeed, omit "SMITH", and echo back your name as it appears on the bottom of your passport info page.

This is the first instance I've seen where a passport contains three "given names". That said, I've little doubt that your application will be approved by amending your application with the "SMITH" name omitted. If denied for a second time, please do not hesitate to reach out to us again. We'll help get you through this.

Please keep the forum updated as your now amended application proceeds. It would be great to hear back from you of your application being approved, and your report would help others who receive a similar denial notice from VN immigration.

Looking forward to hearing back from you with the good news of your eVisa having been issued!

Once again, welcome aboard expat.com.

Hi there,

in my experience dealing with many government agencies and banks or anywhere requirIng your signature or name, write it Exactly as it appears in your Passport.

@taurealist

The member did enter their name, exactly as it appeared on their passport, and it was rejected.

The correct format to follow when submitting one's name on the VN eVisa application is to enter it only as it appears on the bottom of the passport information page (the ICAO line). This is the line/name which matters.

Do not enter the full name if it differs from the ICAO line.

Hi All, Thank you to everyone who replied here.  I've revised my application by excluding the portion of the name that wasn't reflected in the ICAO line. Thankfully, my application got approved after a few days. Fingers crossed it won't pose any issues during boarding. Looking forward to visiting Vietnam by the end of next month.

    Hi All, Thank you to everyone who replied here.  I've revised my application by excluding the portion of the name that wasn't reflected in the ICAO line. Thankfully, my application got approved after a few days. Fingers crossed it won't pose any issues during boarding. Looking forward to visiting Vietnam by the end of next month.        -@mtjlogins

Excellent! And thank you so very much for reporting back to the forum of your successfully amended application!

I don't believe you'll have any trouble at the airline's check-in counter/boarding gate. I referenced your post in replying to another member, here. In that thread, I wrote that...

"...there had been one report which I can recall from a couple of years back, where a member had some slight difficulty with the airline due to their "full name" not showing on their eVisa. The member, after speaking to a supervisor at the airline's check-in counter, managed to convince them that the ICAO line matched precisely the name shown on the eVisa. The member was then permitted to board the plane."

Once here we'd love to hear of your impressions/experiences when you find that you have time to write. Should you have any questions in the interim, please don't hesitate to open another new topic for discussion, or jump in and join any of our other ongoing threads, here.

Once again, welcome to the forum, and hope to hear more from you again soon.

So then, next stop for you...VIETNAM!

Hi, same thing happened to me ...maiden name, married name etc.

I do want to amend to read exactly like ICAO line in my passport, but I cannot get to the page to amend it.

On the one hand it says that it's "in processing" hence the inability to make amendments. But on the other hand, I also get emails saying that it needs to be amended (Denied Reason: incorrect full name (as icao line). please review all your entered information to ensure accuracy..... but I'm not able to do so, since the e-visa search menu has it as a "in processing" status.

Need help urgently.

    Hi, same thing happened to me ...maiden name, married name etc.
I do want to amend to read exactly like ICAO line in my passport, but I cannot get to the page to amend it.
On the one hand it says that it's "in processing" hence the inability to make amendments. But on the other hand, I also get emails saying that it needs to be amended (Denied Reason: incorrect full name (as icao line). please review all your entered information to ensure accuracy..... but I'm not able to do so, since the e-visa search menu has it as a "in processing" status.
Need help urgently.
   
    -@campbellbromet

Hi there campbellbromet, and welcome to the forum.

Short of submitting a new application (and paying again), I suggest you check again throughout the day, here. Might be that the status on your application hasn't been updated yet. Either that, or it is still being considered for approval.

Need help urgently.        -@campbellbromet

I think it's wonderful that Aidan is willing to take so much time assisting people with similar problems.

However, anyone with truly URGENT or EMERGENCY needs should (IMHO) contact a trustworthy visa agent for assistance.

Most of them can fix the problem within 4 hours, at a premium price, of course.

Good luck with your situation.

Hi

i got rejected due to full nam incorrect

my full name as per passport  yousif ali khamis juma alhaddad i entered Excatly as same sa the passport still i had rejection again

how can i enter the correct name in the application to get approval

my ICAO as per the passport

P

i just updated the application with yousif ali khamis juma

need your advise please

thanks alot for your advise in advace 

    Hi i got rejected due to full nam incorrect my full name as per passport  yousif ali khamis juma alhaddad i entered Excatly as same sa the passport still i had rejection again how can i enter the correct name in the application to get approval my ICAO as per the passport P-@Alzabbia55

Hi there. Sorry to hear of the trouble you're having.

I'm assuming you're using the official Vietnam Immigration Web Portal (Link) to submit your application (click there, "For Foreigners").

If that is the site where you are submitting your application, then you should input your name as follows...

Surname* - ALHADDAD     Given name* - YOUSIF ALI KHAMIS JUMA

That should fix things for you.

Please be so kind as to let us know of the results of your amendment(s).

edit: as an example, see this Emirati passport, and how the man's name is entered on the ICAO line. In this example, the correct way to enter his name on the application would be...

Surname* - ALKAABI  Given name* - SAIF ABDUL RAHMAN OBAID MOHAMM 

(Note the contraction of the man's name from "MOHAMMED", to "MOHAMM" on the ICAO line. This is due to the ICAO line's character count limit being met)

enlarge, here

    Hi, Recently I applied for a Vietnam e-visa. I just got an email saying I have an "Incorrect full name (as in ICAO line)"Here is the name on my passport. My full name is HARRY JANE CAMARON SMITH. Here is how it is mentioned in the passport.Surname: HARRYOther Names: JANE CAMARON SMITHHowever, my ICAO line only has part of it. It is likeP-@mtjlogins

Hi

Yes am using official  site of immigration had same comments

this is the ICAO as per the copy of the passport attached for submitting the application 

P

L 123654789546545465455 くくくくくくく

shall i enter full name yousif ali khamis or ALI khamis

need your advise to update

thanks alot for your support

@Alzabbia5523

You've made a mistake in copying your name from your passport.

"P not the correct format.

Check your passport's ICAO line again, and let us know exactly how it is showing.

My initial Vietnam tourist visa application was rejected because of incorrect name entry.

In my passport, there is no Surname, only Given Name which is SHANLY GEORGE.

ICAO line shows as P

Since there is no surname, shall I leave it empty? Problem is that the surname box has a red asterix, so is it acceptable to leave it blank?

For Given name I guess I will just enter SHANLY GEORGE.

You advise will be appreciated.

Hi there shanlygeorge, and welcome to the forum.

    My initial Vietnam tourist visa application was rejected because of incorrect name entry.
In my passport, there is no Surname, only Given Name which is SHANLY GEORGE.
ICAO line shows as PSince there is no surname, shall I leave it empty? Problem is that the surname box has a red asterix, so is it acceptable to leave it blank?
For Given name I guess I will just enter SHANLY GEORGE.
You advise will be appreciated.
   
    -@shanlygeorge

Tell us, please, how you entered your name initially.

We've heard from a number of citizens from India with similar issues.

@Aidan in HCMC

Dear Aidan.

Thanks for responding and attempt to help.

Initially I put GEORGE in the surname box and SHANLY GEORGE in the given name box. This was denied with the reason for denial stated as " Incorrect full name (as ICAO line)"

I subsequently tried to use the option to edit. I tried to leave the surname empty since as per ICAO like, I do not have a surname. But when I tried this, I got the message "Edit failed. Please contact the admin". I even tried to punch in a single space bar in the surname box, but the same message.

I have subsequently registered this problem using the given "Evisa support page", clearly explaining the issue. However as of now, I haven't got any response. It is about 5 days now.

I'm not sure, how to resolve this. I have never come across such a problem with any of countries I have visited.

Thanks again for your help.

Shanly George

    @Aidan in HCMC
Dear Aidan.
Thanks for responding and attempt to help.
Initially I put GEORGE in the surname box and SHANLY GEORGE in the given name box. This was denied with the reason for denial stated as " Incorrect full name (as ICAO line)"
I subsequently tried to use the option to edit. I tried to leave the surname empty since as per ICAO like, I do not have a surname. But when I tried this, I got the message "Edit failed. Please contact the admin". I even tried to punch in a single space bar in the surname box, but the same message.

Okay, good. Understood.

I have subsequently registered this problem using the given "Evisa support page", clearly explaining the issue. However as of now, I haven't got any response. It is about 5 days now.

I wish I could offer you hope of receiving a reply/response to your explanation to immigration, but we have not even once received a report from any member of ever having received a reply. That isn't to say that your report hasn't been read, just that you would be well advised to not wait for a reply.

I'm not sure, how to resolve this. I have never come across such a problem with any of countries I have visited.

As there does not appear to be any limit on the number of times an application can be amended, with one applicant I'm aware of amending their application 5 times prior to receiving their eVisa approval, my recommendation to you is to enter as so...

Surname* - SHANLY     Given name* - GEORGE

We've had members from India reporting difficulty in acquiring a VN eVisa due to name (or lack thereof) issues. See the 2 links below. There have been others as well. Unfortunately, until we hear back from a member as to how they navigated their way through this, we're forced to just "shotgun" our way through (i.e. try as many variations as we can)

*If I do not have a SURNAME on my passport[Indian passport], what should I give in the Surname while applying for  Vietnam evisa?

-------------------------------------------------------------------

*I have similar situation of NO Last Name.

-------------------------------------------------------------------

Thanks again for your help.
Shanly George
   
    -@shanlygeorge

You're very welcome, of course.

Go ahead and resubmit your latest amendment, and we'll cross our fingers for you. Do let us know, please, whether your application is accepted or not. Your reporting back would help other citizens experiencing the same issue.

You hadn't mention your expected departure date. If soon, it might be in your best interest to use the services of a local and trusted Vietnam visa agent. If you'd like to explore that route, let us know and we'll give you contact details of a long-time member who has referred many expat.com members to the agency.

note: no member of expat.com's Vietnam forum has any financial interest in referring members to a local visa agent. We do so only in an effort to help fellow members receive their eVisa approval.

@Aidan in HCMC

Dear Aidan.

I intend to travel to Hanoi on Aug 6. So have a month left. I will appreciate if you can pass me the contact of any local and trusted Vietnam visa agent that you recommend, so I will try it through them.

Thanks and Rgds.

    @Aidan in HCMC
Dear Aidan.

I intend to travel to Hanoi on Aug 6. So have a month left. I will appreciate if you can pass me the contact of any local and trusted Vietnam visa agent that you recommend, so I will try it through them.

Thanks and Rgds.
        -@shanlygeorge

You've still plenty of time. Submit your amended application and see what happens first. If you submit it now you'll receive a response from immigration on or before July 11th.

Let us know the results then, and we'll proceed from there. Don't get too stressed out. We'll get you through this.

So I'm pretty confused here, my passport ICAO line is P

On my Passport it says:

Surname: SMITH

Given Name: JESSE REA

I entered these on the evisa fields:

Surname: SMITH

Given Name: JESSE REA

But I'm was told to amend with this error: Use international character as in ICAO line

The email says this:

Application status: Amending

Denied Reason: Please review all your entered information to ensure accuracy(as in ICAO line)

Should I be reversing this or something? Like should I just put my given name in SURNAME and my surname in GIVEN NAME for now, then that would at least make it show in their system as JESSE REA SMITH

Hi there klikster, and welcome to the expat.com VN forum.

Sorry to hear of the difficulty you're having.

    So I'm pretty confused here, my passport ICAO line is POn my Passport it says:
Surname: SMITH
Given Name: JESSE REA

I entered these on the evisa fields:

Surname: SMITH
Given Name: JESSE REA

But I'm was told to amend with this error: Use international character as in ICAO line

The email says this:
Application status: Amending
Denied Reason: Please review all your entered information to ensure accuracy(as in ICAO line)

Should I be reversing this or something? Like should I just put my given name in SURNAME and my surname in GIVEN NAME for now, then that would at least make it show in their system as JESSE REA SMITH
   
    -@klikster

It would appear that you've entered your name correctly. I mentioned before that, being human, immigration officers are entitled to make mistakes, as I believe may be the case here. This is not to say that there aren't errors in a different section of your application. The reviewing officer may have keyed in the wrong denial code, mistakenly citing the ICAO name format as the reason for the denial. Do not change the order with which you've entered your name.

Review your application prior to resubmitting it, ensuring all sections marked with an asterisk ( * ) are completed.

Some common omissions people make on the application, all of which are mandatory, are;

Religion*

Grant Evisa valid from*, and To* dates. It's important that these dates align with your stated

Intended length of stay in Viet Nam (number of days) * and Intended date of entry*

(the "Grant Evisa valid from" date and the "Intended date of entry" should be the same, though one is permitted to enter after this entry date, and to exit before the expiry date)

Intended temporary residential address in Viet Nam * This will usually be the hotel where you will be staying.

I do have a couple of questions, which may shed light on the reason for your application's denial.

What date did you indicate as your date of entry?

What dates did you give for your eVisa's validity ("Grant eVisa from", and "To" dates)?

How many days did you input for the "Intended length of stay"?

And finally, what did you indicate as being your "Intended temporary residential address"?

Let us know these details and we'll see if we spot any error/omission.

Once again, welcome to the forum. Don't get too stressed, we'll do our best to get you through this.

(edit: I asked admin to move your post to this thread)

@Aidan in HCMC

Dear Aidan

I thought of updating the results of my resubmission as advised by you.

Meanwhile, I tried a different format for my wife's application. While for my application, I put  "SHANLY " in surname box and "GEORGE" in the given name box.........for my wife I filled text "NO SURNAME" in the surname box and her "FULL NAME" (as in the passport) in the given name box. (Note that like me, she too has no surname and only given name in the passport.

Obviously I was hoping at least one of the two would work.

But to my pleasant surprise, both worked and both have been issued the visa. I don't understand how but I'm relieved. :-)

Thanks for your help. God Bless.

Shanly George

    @Aidan in HCMC
Dear Aidan
I thought of updating the results of my resubmission as advised by you.
Meanwhile, I tried a different format for my wife's application. While for my application, I put  "SHANLY " in surname box and "GEORGE" in the given name box.........for my wife I filled text "NO SURNAME" in the surname box and her "FULL NAME" (as in the passport) in the given name box. (Note that like me, she too has no surname and only given name in the passport.
Obviously I was hoping at least one of the two would work.
But to my pleasant surprise, both worked and both have been issued the visa. I don't understand how but I'm relieved. :-)
Thanks for your help. God Bless.
Shanly George
   

    -@shanlygeorge

Excellent news, sir! Very much appreciate your reporting back your, and your wife's, success.

Also, of the numerous Indian citizens who've faced the same difficulty with their eVisa application, you are the first and only member who has reported back to the forum two work-arounds which worked!

For that we thank you very much.

So, next stop, VIETNAM!

Don't forget to check in with us after arrival. We'd love to hear of your experiences while here.

@Aidan in HCMC

Thank you. For the selfless advise you are providing on this forum, reporting the outcome of our case is the least I could do. God bless.

Good Afternoon All,

I applied 2 times for 2 x visas to Vietnam for my parents.

I had a lot of difficulties but I succeeded BUT ONLY FOR ONE, the one for my mom. I had the same problem as many other people: “Denied Reason: Full name incorrect (as in ICAO line)”.

To succeed with my mother's, I had to enter her country code before her surname.

I followed the same rule for my father, but it’s still always refused.

I've run out of ways of registering my father's surname.

Can you please help me?

Thanks very much in advance to who will be able to fix this nightmare.

Georgy

    Good Afternoon All, I applied 2 times for 2 x visas to Vietnam for my parents.I had a lot of difficulties but I succeeded BUT ONLY FOR ONE, the one for my mom. I had the same problem as many other people: “Denied Reason: Full name incorrect (as in ICAO line)”.To succeed with my mother's, I had to enter her country code before her surname.I followed the same rule for my father, but it’s still always refused.I've run out of ways of registering my father's surname.Can you please help me?Thanks very much in advance to who will be able to fix this nightmare.Georgy         -@GeoLux

Hello GeoLux, welcome to the expat.com Vietnam forum.

Sorry to hear of the difficulty you're having. I'm assuming your father is also a citizen of Luxembourg. Is this correct? Does your father's name appear on his passport's ICAO line as so?

PFAMILY<<FIRST<MIDDLE<<<<<<<<<<<

If this is the case, your father's eVisa application should be submitted like this...

Surname* = FAMILY          Given name* = FIRST MIDDLE

As mention in previous posts, though the application asks for "Given name" (singular), a middle name must be included on the application if one is showing on the ICAO line. The Vietnamese language does not have a plural signifier, hence the application asking for "Given name" instead of "Given names".

I hope this helps. Feel free to ask any further questions you might have.

edit: I would caution you about your mother's now approved eVisa. If on the eVisa your mother's name is stated as Surname* = LUXFAMILY , there is the very high likelihood of her being denied boarding by her airline carrier. Even if permitted to board her flight, there is then the possibility of her being denied entry by the VN Customs and Immigration officers upon arrival due to her eVisa name(s) not matching that of her passport.

@Aidan in HCMC   

Hi Aidan,

Thanks for your reply.

My father is French but lives in Luxembourg.

His passport mentions: P

I had entered the field "surname" as you said, i.e. "surname + first name + middle name". Each time the requests were rejected. For my mom it was only accepted with "FRA" in front of her surname. I was well aware that customs may be sceptical but website for online visa refused the correct way to register her data.

This was the only option that was accepted. I did the same for my father and it was still denied.

I've just received another refusal this morning.

Is there any other way? How is it possible to accept one version and refused another one which is exactly the same ???

Thanks for your help.

Georgy

    @Aidan in HCMC   Hi Aidan, Thanks for your reply.

You're quite welcome. My pleasure.

My father is French but lives in Luxembourg. His passport mentions: P

Good. Understood.

I had entered the field "surname" as you said, i.e. "surname + first name + middle name". Each time the requests were rejected.

In the Surname* field, only the family name should be entered. Enter in the Given name* field both the first and middle name.

For my mom it was only accepted with "FRA" in front of her surname. I was well aware that customs may be sceptical but website for online visa refused the correct way to register her data.

It isn't just clearing VN immigration which might be problematic for your mom. It has been the experience of expat.com members that the airlines, acting out of "an abundance of caution", are as strict as, and in some instances stricter than, immigration/customs officers. Should your mom not be cleared through VN customs, the airline will be financially liable for her return, having allowed her to board with an eVisa which does not match her passport. Free return flights are something airlines are rue to do.

Your mom absolutely should apply for a new eVisa.

This was the only option that was accepted.

Mentioned before is the fact that the immigration officers, being human and reviewing literally hundreds of applications each day, are entitled (known?) to make the occasional mistake. I believe that this is the case with your mom's eVisa being approved (i.e. approved in error).

I did the same for my father and it was still denied. I've just received another refusal this morning.

If you included the FRA country-code prefix to his family name, then it most certainly should have been denied. Remove the country-code and submit the amended application. There does not appear to be a limit to the number of times an application can be amended, pre-approval. One recent report from a member stated their amending the application 7 times (the previous "high" was from a different applicant, being 5 times).

Is there any other way?

Absolutely there is. You hadn't mention your expected departure date. If soon, it might be in your best interest to use the services of a local and trusted Vietnam visa agent. If you'd like to explore that route, let us know and we'll give you contact details of a long-time member of expat.com who has referred many members to the agency.

note: no member of expat.com's Vietnam forum has any financial interest in referring members to a local visa agent. We do so only in an effort to help fellow members receive their eVisa approval.

How is it possible to accept one version and refused another one which is exactly the same ???

In fact, there have been dozens upon dozens of instances where members have reported precisely the same thing happening to them. There have also been reports from members who, after thoroughly reviewing their application, submit it without making any changes and then subsequently receive approval. Mistakes happen, I'm afraid it's just as simple as that.

Can you confirm that you are using the only official VN immigration web portal to submit your application? Link, here.

Thanks for your help.Georgy        -@GeoLux

You're very welcome, of course.

Please keep the forum updated on how all this works out for your mom and dad. We'd very much appreciate it.

Dear Aidan,

Thank you very much for all tour advices.

Concerning my mom, the request has been granted now and impossible to change any data. I m gonna send a new form BUT believe me when I say that I m really afraid of this new battle. Moreover, I m afraid that they refuse a 2nd request for the same person with the same data.

I have well noted all your information concerning airlines.

My parents are leaving in December, 4th 2024.

Concerning my dad, my 10th request is still pending for approval or refusal, but I think it will be refused as always since June, 24th 2024

I will follow your scrupulously your instructions and will let you know.

I thank you once again for your precious help, you re my only light in this tunnel.

I revert on you asap.

Georgy

    Dear Aidan,
Thank you very much for all tour advices.
....
I thank you once again for your precious help, you re my only light in this tunnel.
Georgy
    -@GeoLux

Aidan is extraordinarily helpful and quite unselfish with his time, but he's not your last hope for help.

When you wrote earlier about your father's application being rejected ten times, your situation seems to be screaming for the assistance of a visa agent who can advocate for you and your family through private immigration channels.

Best of luck with whatever action you choose.

O.B.

@Aidan in HCMC  Dear Aidan, I ve just sent my revised request for my dad following carefully your advices. If I received a positive answer, I will of course let you know and will issue a new one for my mom. Crossing all my fingers.

Thanks once again for all the time spending for me, I really appreciate. See you in 2 days.

PS: I ve well used site https://evisa.xuatnhapcanh.gov.vn/trang-chu-ttdt.

Georgy

@Aidan in HCMC  Dear Aidan,My father's visa was accepted today by following your method.

I m sending you a balloon filled with a billion thanks from my parents and myself. I don't have words strong enough to tell you how deeply grateful  we are. You've made my nights easier and my parents are relieved to know that they'll be allowed to leave now.

Thank you, thank you, thank you! 

I'm going to take your advice and start a new application for my mother with the correct details, i.e. without the country code in front of her name. I hope it won't be refused on the grounds that the details are the same as those I've already received.

I'm going to enter it in the same way as my father, as you told me in your message.

Once again THANK YOU !!

Georgy

Hi Aidan!

Me and my friend are having the same trouble. We are inserting the correct names, as follows:

SURNAME: VELASQUEZ CONTRERAS

GIVEN NAME: ANDREINA

Passport

PRVENVELASQUEZ<

My full name being: Andreina Velasquez Contreras

It's being denied for the second time and I leave in two weeks. Should I contact an agent? Do you have anyone that you recommend?

Thank you!!

    Hi Aidan!Me and my friend are having the same trouble. We are inserting the correct names, as follows:SURNAME: VELASQUEZ CONTRERASGIVEN NAME: ANDREINAPassport PRVENVELASQUEZ<-@andreinavelasquez

This, PRVENVELASQUEZ< , is what appears on the ICAO line of your passport (Venezuela)? 

Not something like P ?

Please confirm.

Hey all, I am having the same denied and edit issue as many others and I leave in 2 days Arg!

(Use international character as in ICAO line)

My US passport is very clear and does not even have my middle name, Just my first and last.

My passport reads:

P

I am entering:

Surname* JONES  Given name* MICHAEL

Any thoughts? Should I just resubmit the same as it was?

Thanks!

Hello,

You should try a different browser on whatever device you are using. There are lots of official sites that don't react well to certain types of security or ad blockers that you may be using.   

@Max Plank Hmm, interesting. So use something like Firefox or explorer, instead if Chrome? Should I than resubmit as is? Thanks

@ourayphotography

I am wondering if my VPN might be causing an issue as well?

    Hey all, I am having the same denied and edit issue as many others and I leave in 2 days Arg!
(Use international character as in ICAO line)
My US passport is very clear and does not even have my middle name, Just my first and last.

My passport reads:
PI am entering:
Surname* JONES  Given name* MICHAEL

Any thoughts? Should I just resubmit the same as it was?
Thanks!
   

    -@ourayphotography

Is it MICHEAL or MICHAEL, or are you just pulling our legs?

@ourayphotography

I use Brave as a browser on all my devices, it's loaded with ad and tracking blockers. I keep a basic copy of both Firefox and Chrome solely for the purpose of using them if I think I site is reacting in an odd way, like not filling in forms correctly or refusing to accept payments. Quite a few government sites in Vietnam, Thailand, and Southeast Asia in general are not very built.