cancel family visa when they r in outside ksa aftr expiring reentry

HI steve and all,
                         i share my experience which may help all of you and please suggest if you know what should i do at my current situation.
                    i sent my family on Exit reentry visa 10 month back after paying the levy upto 13/10/2018 which is the date of expiry of my iqama, exit reentry visa expired on 13/9/2018. i planned to cancel their iqama as soon as possible because my iqama is valid only upto13/10/2018. so if i didnt cancelled i need to pay levy for my entire family when i renew my iqama. so i planned to cancel family iqama first, then to renew my iqama. i went jizan jawazat on 16/9/2018. first i utilized the services of one 'makthab' in front of jizan jawazat office. In a ordinary A4 paper they just typed in arabic my request to cancel family iqama and attached the photocopy of all 3 family members iqama and asked me just submit that paper to jawazat. i submitted that request which typed in arabic with all iqama copies to jawazat and within one minute they told my requst done and cancelled visa. but they didnt taken families iqama and they didnt give me any document as proof for cancelling iqama.
        after one day i checked absher dependent status but status is shows as same. dependent status is 'OUTSIDE KINGDOM' is showing. i checked associate dependent- fee - levy in bank , it showing 'zero dependent fee'.
          i am worried about that why they didnt took family iqama from me and still absher status is not changed
              steve and all, please advice me what should i do now?
                    Thanks