Baby birth certificate

Hi. I got married last August 2020 and delivered my baby on december. Marriage was delayed due to lockdown on my home country and docs were not easy to get. Now, I have problem getting my baby's birth certificate. I went to national egovernment authority in Isa town to process it and they gave me procedures but its written in arabic. They said no need for lawyer. What should I do? Do I need an agent? And how long will it take if ever an agent process it? Please advise me. Thank you.

Get an agent if you don't speak Arabic.  And difficult to say how long because of Covid and also each case is different.