There are many changes as one relocates to a different region, and the most constant and critical issue for expatriates living in Bahrain is their communication with family or friends. The good news is that Bahrain is equipped with a modern telecommunication system, which is reliable, and mobile and internet service is also provided at an affordable cost. This article presents a detailed view of the phone and internet services in Bahrain.
Key players in Bahrain's telecom market
The telecommunications market in Bahrain embodies strong competition, which causes prices and quality of service to tend to be the best. As per statistics recently published, the Kingdom stands out among the countries of the Middle East with the best results in mobile connections and Internet speed. The ITU's "Telecommunications Retail Price Benchmarking for Arab Countries 2020" shows Bahrain to be one of the most competitive countries in the region with regard to broadband coverage and penetration. Additionally, the ITU's "Bahrain ICT Market Overview" report notes that Bahrain's mobile-broadband market has experienced significant growth, reaching around 1.5 million active mobile-broadband subscriptions by the end of 2013, with a penetration rate of 115%—well above global and regional averages at that time.
Batelco
It is the biggest telco in Bahrain and is government-owned. Batelco has a wide range of services, including mobile, landline, broadband, and digital services. Batelco is also a popular network amongst many residents because of its extensive network coverage.
Zain
Known mainly for its low prices and customer service in Bahrain, Zain is a leader in the mobile telecommunications market. Zain specializes in providing high-speed mobile packages and offering loyalty programs to its users.
STC (Viva)
Within a short period after its launch in Bahrain, STC gained a market presence with its modern mobile plans and customer-friendly service. The provider has a strategy of marketing all-in-one packages that embrace mobile Internet, voice calls, and much more.
Mobile phone services in Bahrain
Many of the residents in Bahrain utilize mobile for communication or access to the internet.
Mobile phone providers
Batelco has a combination of prepaid and postpaid plans with mobile devices. Being the first telecommunication company in Bahrain, established in 1981, Batelco's monopoly prevailed as the only company in Bahrain for twenty-two years. Batelco has installed and owns the telecom infrastructure, making it one of the strongest connection providers in Bahrain and one of the most reliable service providers when it comes to making and receiving calls and connecting to the internet under its vast network coverage.
Zain handles such requirements quite well with mobile plan options that include unlimited data and cost-effective international calling rates. Zain is also known for high-speed internet packages and great customer retention programs.
STC provides attractive mobile packages that include family plans, data rollover, etc. Digital payments and entertainment are some of the interesting features that STC offers, which further sets them apart in the market.
Mobile phone plans
Most expatriates end up using prepaid SIM cards, which are widely available from multiple outlets, including airports. The prices for these types of plans are in the range of BHD 6.3 a month (which is approximately USD 16.69) upwards, where a certain volume of data, talk time, and texts are embedded in the package.
Post-paid packages are under a contract and boast more expansive features, like higher data caps and better international calls. The basic postpaid plans are estimated to cost around BHD 8 per month (around USD 21.19).
Batelco offers mobile broadband starter packs with different data allowances, while STC Bahrain provides prepaid plans with customizable data and voice options. Zain Bahrain's eeZee Prepaid Starter Packs include data and call minutes, with prices typically starting from BD 6.300 (approximately $16.69) per month.
For postpaid plans, Batelco starts at BD 9.900 (approximately $26.25) per month, offering unlimited social media data and varying local minutes. Similarly, STC Bahrain's postpaid plans begin at BD 8.800 (approximately $23.33) per month and include local minutes along with data allowances. Zain Bahrain's Wiyana postpaid plans start at BD 9.900 (approximately $26.25) per month, featuring unlimited social media usage and other benefits.
Choosing the right provider and plan depends on your communication needs and budget, as each provider tailors its offerings to meet diverse requirements. Reviewing the specifics of each plan is recommended to ensure you get the best value for your money.
Purchasing a SIM card
In order to purchase a prepaid SIM card, you will be required to show your passport. Some service providers might also require that you register your thumbprint. For postpaid plans, proof of residence and CPR (Bahraini I.D.) will be required.
Mobile Internet
The standard of mobile services in Bahrain is fairly good. Recent reports indicate that Bahrain ranks in the top ten of all the countries with respect to mobile internet speed in download, which averages at 32.12Mbps. This has seen a major improvement when compared to the last few years and is also on par with several nations in the area.
Choosing a mobile operator
Selecting a mobile operator in Bahrain can vary based on individual communication preferences and needs. Here are some guidelines to help you make an informed choice:
Consider how much data, talk time, and messaging you typically use. For instance, if you frequently use VoIP applications like Viber or WhatsApp to communicate with friends and family, you'll likely need a plan with ample data.
It's helpful to review feedback about various providers.
Ensure that the mobile operator you're considering offers strong network coverage in the areas you visit most, whether for work or leisure. While Batelco and Zain have extensive networks, STC is relatively new but rapidly expanding in urban areas.
Mobile providers often offer promotions for new customers, such as additional data or discounted plans. These can vary by season, so it's wise to keep an eye on current offers for the best deals.
Good customer service can be vital, especially if issues arise. Consider the provider's reputation for customer support, and seek out reviews from other users to gauge their experiences.
Internet services in Bahrain
Bahrain boasts a solid internet infrastructure that provides a variety of internet packages to residents and businesses. Domestic data rates have also increased since the launch of 5G services in 2020.
Internet service providers
Batelco, Zain, and STC are key players in Bahrain's broadband market, each offering unique services. Batelco provides extensive fiber Internet coverage in most cities, having invested heavily in infrastructure to enhance service quality. Zain is well-known not only for mobile services but also for its fixed broadband and fiber solutions, often bundling internet packages with mobile plans. Meanwhile, STC has developed high-speed fiber internet and recently expanded to wireless solutions to cater to increasing demand, gaining recognition for its cost-effectiveness and excellent customer service.
Internet plans and costs
The country intends to allow at least 95 percent of households to enjoy internet connection with broadband access that has a speed of up to 100 Mbps.
Home broadband basic plans begin at approximately BHD 10 (about USD 26.50), with superfast fiber plans starting from BHD 15.75 (around USD 41.94).
Internet censorship in Bahrain
In Bahrain, internet usage is monitored to some extent, and access to certain websites, applications, and media content may be restricted, like adult pornography and content of an adult nature, and in some cases, political content as well. While social media platforms are generally accessible, content deemed inappropriate, like content of an adult nature, is often blocked. The country's internet censorship is managed by the Ministry of Interior, which aims to regulate social and political tensions within the nation.
Landline services in Bahrain
Using a landline service in Bahrain is cost-effective, with monthly fees typically starting at around 5 BHD (approximately USD 13.25), making it an economical choice for communication for those living or working there. Batelco's landline services are known for their reliability; lost calls are rare, and the voice quality is consistently clear with stable connections, which is ideal for both home and business use. Many customers also view landlines as a dependable backup communication method, especially important during emergencies. Additionally, Batelco offers bundled packages that combine landline services with other telecommunications options such as internet and television.
Emergency services and phone numbers in Bahrain
All emergency services, including police, fire, and ambulance, can be accessed simply by dialing 999.
For minor accidents or traffic-related issues, the traffic police can be contacted by calling 199.
Mobile apps and digital services in Bahrain
Bahrain Mobile allows users to pay utility bills and traffic fines, and receive other crucial government services.
Whatsapp and Viber and other similar modern communication apps are utilized by expatriates wishing to stay in touch with their families and friends back home, as well as locals.
Careem is another application that is readily available in Bahrain for simple transportation.
Cultural considerations pertaining to communication in Bahrain
When dealing with people in Bahrain it is vitally important to understand the cultural intricacies as it can have a great impact on the relations you have with the locals and other foreigners.
Language
The national language of Bahrain is Arabic, but English is very much in use as well, mainly due to businesses and expatriate communities. However, most telecommunications, advertising and customer service are provided in both languages, meaning newcomers should not have much of a dilemma in adjusting. Nonetheless, knowing some basic Arabic phrases can help enhance the overall experience and strengthen interactions with local people.
Social media and online behavior
Social networks like WhatsApp, Facebook, and Instagram are widely used in Bahrain, having adapted well to the cultural norms for both personal and business interactions. However, users must exercise caution when posting or sharing content online, as Bahrain enforces strict laws regarding libel and slander.
Good to know:
Negative remarks about the government, religion, or individuals could result in legal action.
Mobile usage in public spaces
In Bahrain, cultural norms influence mobile phone usage in public settings. Using phones is generally accepted when interacting with others but is considered inappropriate during meals. Additionally, when using mobile devices in public places, it is important to be mindful of others' privacy, acknowledging that those around you have a right to a certain level of privacy.
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