Guest Relations Specialist
A dedicated and personable hospitality professional with a commitment to creating memorable guest experiences. Eager to contribute to Accor's mission of providing exceptional service while embracing the values of growth, purpose, and innovation.
• Bilingual in English and Arabic, with professional fluency.
• Strong communication and customer service skills, with a focus on guest satisfaction.
• Proficient in Property Management Systems (PMS) and other hospitality software.
• Organizational skills for handling shift handovers, checklists, and activity logs.
• Ability to work effectively in high-paced environments and handle guest concerns with professionalism.
Education
High School Diploma
Humman Al Fatwaki High School, Casablanca, Morocco
Graduation Year: 2018
Certifications
• Hotel Guest Service Excellence Training – American Hotel and Lodging Educational Institute
• Accor Loyalty Program Promotion Training – Accor Academy
Arabic (Mother tongue)
English (Fluent)
