Remote Customer support
As remote customer support ( virtual sales and support consultant), I will be assisting customers, in need, to solve their queries related to their order creation, order editing, order replacement... by providing a World Class service, giving a correct advice on their issues. I will be escalating to the relevant department all issue that I have not ability to solve. Getting incoming calls and calling back customers. Assisting via chat (Whatsapp channel). As a sale consultant, I will be promoting on every interaction, the company's products by telling customer all the related information.
- Computer and typing skills
- Telephone skill
- Baking skill
- Communication skill (writing and speaking)
- Getting call skill
- Selling Skill
- Multitasking skill
- Attention to details
French (Fluent)
English (Advanced)
