IT Administration

• I Achieved appropriate systems in deploying PCs, laptops, and mobile devices.

• Facilitated support for users remotely, via Phone, Email, and face-to-face.

• Set up and support tools like Zoom, Webinar, and Microsoft Teams.

• Network utilities for troubleshooting issues such as (ping, tracers, and Arp)

• Worked and achieved all projects with my unified team,

• Onboarding for new users on emails, and shared drives, seeking permissions for folder access.

• Strategic relationship with management, working with software vendors during license compliance audits.

• Permission access to folders and groups through the active directory and folder Access.

• Install and support VPN and remote desktop support for meetings and documentation access.

• Updating the knowledge base documentation library periodically on user changes.

• Installing various network printers HP, Ricoh, Canon IBM, and personal private printers

• Managed Software incidents with Remedy, BMC, Solar Winds, and Service now.

Education:

Everest College of Business and Technology, Oakville Collegiate

Network Work Administration / CompTIA , MCP/ WIFI networks.Cisco Routing

Server 2003r2. PC maintenance and upgrades, Office 365 Cloud, Apple products, WIFI / LAN, Active Directory, port switches