Manager and an employee in various organizations.

Bachelor of Management Science with over 10 years of experience as both a manager and an employee in various organizations. Courteous, motivated, and disciplined, I possess strong multilingual skills and consistently deliver high-quality work while adhering to instructions.

● 2023 – Founder and Manager, Alegria Decor SRL, Brussels

• Established and managed the company, overseeing all aspects of its creation and operations.

• Implemented management tools and developed the company's strategic direction.

• Drafted general terms and conditions, formulated marketing strategies, and ensured operational efficiency.

● 01/2021 – 01/2023 – IT Helpdesk Technician, European Commission

• Resolved technical issues for civil servants related to Windows laptops and software.

• Assisted with the installation and use of European Commission programs.

• Managed password resets and personal accounts for European Commission officials.

● 03/2019 – 09/2019 – Customer Advisor, BNP Paribas Fortis, Brussels

• Opened bank accounts and credit lines (Visa, Mastercard).

• Resolved issues related to bank cards and assisted clients with PIN resets.

• Guided customers in using the EasyBank app, scheduled appointments, and handled calls and emails.