Computer engineering

• Managed PC Technicians in repairing desktops and laptops.

• Maintained an efficient working environment and quickly resolved customer issues.

• Analyzed technical problems, scheduled assignments, and approved all completed work.

• Produced estimates, invoiced repairs, and ordered parts.

• Created, modified, and performed file upkeep through command line, menu-driven, and GUI.

• Implemented new policies and procedures that significantly expedited check-in and repair procedures.

• Earned a fast promotion from an initial position as a Flex Technician, resolving technical problems both in the store and within customer homes.

Self-Employment, Computer Repair Technician

2016 to 2019

• Carried out regular on-site repairs and preventive maintenance on PCs and the accompanying peripherals.

• Performed computer diagnostic, specifically to evaluate technical issues, at the same time, to solve customer concerns and to troubleshoot computer issues in a courteous and efficient manner.

• Customized personal computers to better serve customer needs.

• Scheduled work and ordered parts as well as completed repair invoices and estimates.

BCD Computer Solutions. UNITED ARAB EMIRATE - Abu Dhabi

Computer Repair Technician

2020 to 2021

RESPONSIBILITIES

• Diagnosed and repaired hardware problems, troubleshoot technical problems, completely built computers, and installed software applications.

• Delivered, set up, and networked large computer systems on Windows XP, 7, 8 and 10 throughout various convention centers and hotels.

• Conceptualized, designed, oversaw the implementation of both wired and wireless networks with firewall and router configurations and anti-malware solutions.

ALSALTY FOUNDATION FOR BUSINESS SPC (OMAN – MUSCAT

2022 to present

Computer Hardware, Computer Repair, Networking, Network Administration, Network Security, Network Management, Network Management, Windows, Word, PowerPoint, Customer Service, Data Entry, Excel, Inventory, Inventory, Sales, working with one of the best software for sale and accounting

1. Required to up-sell and “close” sales upon various apple and 3rd- party products (laptops, iPads, iPods, accessories) to a variety of customers in need.

Responsible for friendly customer service, answering general questions, acting as a campus directory, assisting customers to find items on the sales floor, contacting customers for item pick-up via telephone and email, etc.

2. Inquired with customers via telephone, email, and in-person regarding stock Macintosh products and initiating "special orders" on customizable Macintosh products.

3. Documented transactions/purchases and merchandise (data entry and logging via excel, "vendor forms(inventory), " purchase agreements, etc.).

4. The spokesman for major bookstore promotion events such as Spring Spotlight, Freshmen Orientation, Campus Tours, involving greeting, directing, documenting, and socializing with large amounts of visitors.

5. In charge of overseeing and maintaining entire computer department/ school supplies area such as receiving, organizing, and stocking various merchandise.

6. Fielded customer inquiries regarding product functions and features and advised accordingly