Assistant Restaurant Manager
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As Assistant Restaurant Manager , you will work very closely with the Restaurant Manager to ensure smooth daily operations within the restaurant. In this role you will be working in a fast pace environment and in a challenging role which will give the opportunity to learn, grow, and be successful.
Responsibilities
- Be present at the allocated restaurant and supervise the day-to-day processes to ensure smooth operations at all times.
- Lead, coach and train respective team members while continues support towards a highly efficient and engaged workforce.
- Contribute to the profitability of the department by maximizing sales and introducing innovative and revenue generation ideas.
- Knowledgeable of Food and Beverage service brand standards and follow all outlet policies, brand and quality standards and operating procedures.
- Maintain all areas of your outlet in a safe, hygienic and presentable state at all times.
- Be customer oriented, ability to cater to customer needs promptly and effectively and ensuring exceptional customer experience and high guest satisfaction.
- Assists manager in staff allocation, training plans, payroll and operating costs according to budget.
- Identify labor efficiencies by working together with the rest of the F&B team in creating cross outlet synergy to capitalise on resources.
The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.
Qualifications
- Previous experience working at management level, within a restaurant / Hotel environment
- Familiarity with restaurant management software, like OpenTable and PeachWorks
- Customer focused and ability to listen and respond to demanding customer needs by ensuring high delivering standards of customer service
- Interpersonal skills and excellent verbal and written communication skills
- Excellent leadership skills with the ability to manage, develop and inspire workforce
- Flexible to work within operational hours and not limited to (e.g. evenings, holidays, weekends)
- Maintain positive attitude , warm personality, attention to detail and smart appearance
- Resilient and energetic to be able to work in a high pressure and high pace environments
- We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.