Business Analysis & Product Management

With eighteen years of expertise spanning Business Analysis, Business Support, Need

Assessment, Customer Services, Mortgage Advisory, Credit Evaluation, and Credit Risk

Assessment, Product Development I have a proven track record in the following areas:

➢ Collaboration with product managers to transform Business Group Products into the latest

Loan Management Systems.

➢ Product Management under Business Group, i.e., Mortgage Housing Finance, Running

Finance and Green-Energy Solar.

➢ Translated complex business needs into actionable Business Requirement Documents

(BRDs).

➢ Provided input on system architecture to ensure seamless deployment of the solutions.

➢ Conducted User Access Testing (UAT) and ensured timely deployment of solutions.

➢ Reviewing and suggest system enhancements and integrations as per business needs.

➢ Leveraged data analysis and market research to identify opportunities for cross-selling,

upselling and effective marketing strategies.

➢ Tracked and analysed the key metrics including customers acquisition, profitability and

satisfaction through comprehensive reports, dashboards and KPI's.

➢ Manage both in-house and third-party vendors to align with organizational objectives.

➢ Provided training and support to staff and developed user manuals & documentation.

➢ Analysed customer feedback to drive continuous improvement initiatives, identified areas

for enhancement through surveys and reviews.

➢ Ensured compliance with critical regulations such as KYC, AML, and GDPR to uphold

industry standards and maintain customer trust.

➢ Managed the Credit Initiation Unit, overseeing Credit Approvals, Risk Coverages via

insurance partners, and spearheaded MIS & Dashboard functions.