Customer Support Representative (Hindi speaker)

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Provide personalized assistance and resolutions for diverse customer inquiries via different channels (chats, emails, etc.), ensuring a seamless and exceptional support experience;
• Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries;
• Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively;
• Collaborate with internal stakeholders such as the product and payments team for faster resolutions;
• Identify and escalate customer requests to managers when there's a complex issue.

We need your professional experience:

• At least 1 year of experience in customer support/call center;
• Fluent in Hindi, proficiency in English (written and spoken);
• Proficient knowledge of customer service, and standard practices and procedures;
• Able to maintain customer confidentiality.

We appreciate if you have those personal features:

• Proven track record of analytical skills;
• Excellent verbal and written communication skills;
• Attention to detail;
• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.