Does moving house mean having to sign a new internet contract?

Hi Sandra, Welcome.

The 24-month loyalty period is usually restarted when you move to a new house. In the case of the price change, that's a bit strange, because the price tends to stay the same. Have you subscribed additional services? Have you asked why the price has changed so much? Ask for it to be explained to you. Make a written complaint in the MEO complaints book.

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Here are the subscription conditions:

https://conteudos.meo.pt/meo/Documentos … 002477.pdf

https://www.meo.pt/condicoes-de-utiliza … -de-adesao

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You can translate PDF/DOC formats into English using a Doctranslator, such as:

https://www.onlinedoctranslator.com

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Regards

@sandraawilliams153 If you can then have a look at what your contract says. I think that moving means that you are ending your contract before it expires. That would be logical for me.

However, normally you get an offer from your phone company (in my case it was Vodafone) to restart at the new location without paying any penalty. The new contract had the prices of that time and not the prices of the old contract.

@JohnnyPT

Thank you for your reply.

Thanks for sending me those links, I'll check them out.

Regarding the new contract being priced higher than the old one, they told it was due to the fact that the discount on the original contract is now gone.

@TGCampo

Thank you for your reply.

I think that if moving means the end of the old contract, shouldn't it be spelled out in the old contract.

Is this practice, for various countries in Europe a common practice？

Sandra,

You can check the price of MEO packages here:

https://www.comparamais.pt/tv-net-voz/meo

https://www.meo.pt/servicos/casa/fibra/ … -telemovel

@sandraawilliams153

Yes, when you move the contract restarts. The price will be according to the current contracts availability, meaning prices will match the current options for a new contract.

    @TGCampo
Thank you for your reply.

I think that if moving means the end of the old contract, shouldn't it be spelled out in the old contract.

Is this practice, for various countries in Europe a common practice？
   

    -@sandraawilliams153

I would think that it is common practice in Europe and I think it is making sense. A contract of this kind sells you specific properties (e.g. internet speed), which might not be available at a different location in the same country. When staying with the same company you at least don't have to pay a penalty for terminating your contract.