I received an email from the US Social Security Administration telling me that I need a Login.gov or ID.me account.
I tried to create a Login.gov account but my virtual (Google) phone number wasn't accepted.
Any suggestions?
I received an email from the US Social Security Administration telling me that I need a Login.gov or ID.me account.
I tried to create a Login.gov account but my virtual (Google) phone number wasn't accepted.
Any suggestions?
@alan279,
I use my Brazilian telephone number(s). They work.
Oddly, for me to get to SSA after entering login.gov I have to use id.me which I ALSO use my Brazilian telephone number(s) for SMS verification.
But then I get there!!!
mberigan
Hi,Matt,
I hust found this on login.gov:
We match your phone number with records to verify your identity. The phone number that you use to verify your identity must be based in the United States, which includes phone numbers in all U.S. territories.
@alan279
Did you put the +55 prefix in front of your number when you entered it? A quick google search infers Brazil numbers are supported for login dot gov.
Google ”International Phone Number Support Login gov ”
I would the link, but I don't have the power. I sent you a private message with a link.
FYI - I just logged into my login.gov. I was able to add my Brazilian phone number. They sent me an SMS with the code, and now my Brazilian phone is also in my account along with my US number. so it appears they support Brazilian numbers. Good luck.
so instead of using your Google voice number. Use your Brazilian phone number, I assume you have a Brazilian phone number
I don't know why it is this way BUT I get to my SSA by logging on to LOGIN.GOV which then allows my to access my SSA via ID.ME. In-other-words, I need accounts on both.
If I select access to SSA on LOGIN.GOV by another means....
The 3 methods are:
..... my only successful path is via ID.me
When I do that I'm advised that I am LEAVING the Social Security website.
I have to enter my ID.me username (email) and password
I get another SMS code to my Brazilian phone
That entered I get another "Terms of service agreement"
And then I'm in the SSA website
It seems a bit clunky but I get there - which is all that matters.
mberigan
With a suggestion by bepmoht I tried the link:
https://secure.ssa.gov/RIL/SiView.action
1st try
via link using login.gov = needed USA home address so I couldn't go forward
2nd try
via ID.me option = got in quick
Thanks bepmoht!
I now have a login.gov account, but ssa.gov wants a US address and phone number.
I'll create an ID.me account.
@bepmoht I added my Brazilian phone number to login.gov. I can receive SMS. Thanks!
@alan279 Congratulations! I had to stop off at the SSA office in R.I. on my trip to the USA to solve this one.
Roddie in Retirement
@mberigan I finally am verified by ID.me. It wasn't easy. I used my passport and Medicare card as primary IDs.
I did a quick video call.
And ssa.gov authenticates me via ID.me and displays an error.
@alan279
If you have a USA based VPN connect to it and try the SSA again. See if you get the same error.
Good luck!
I don't have a VPN.
Alan,
I don't use a VPN.
Here' how the flow goes for me:
Starting at https://secure.ssa.gov/RIL/SiView.action
No go?
Seriously, It could be easier but this is a pretty short path.
Let me know Alan!
07/26/24 If you download and install the ID.me Authenticator app on your phone, you can use that rather than a US phone number for the two-step verification.
@abthree Hi, AB3. I have Passkey as my multi factor authentication (MFA) on my Android phone. I login to ID.me with my fingerprint.
@alan279 I just setup SMS on my Android phone with a Brazilian number as backup MFA.
I can't login to ssa.gov from my iPhone. The OK button on the redirect page to ID.me doesn't work.