Expat with loan.
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I suggest you deal directly with the bank's management by sending them a letter or by email mentioning the bank employee's name and his designation. It is not clear how you made a payment to a bank's employee with out keeping a receipt or a proof.
Second choice is to ask a friend of your's or your ex-employer HR to visit the bank to investigate. If every thing else fails, I am afraid your last option is to re-remit the balance from your home country's bank to Saudi and get a clearance certificate.
Once you are back in Saudi, you can always follow up your case. 
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