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Be careful with Phong Vu items!

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charmavietnam

I bought so many electronics items from Phong Vu because of little cheaper than other shops but most of them got problem soon after it. I replaced 3 Bluetooth headset within 3 months! First I bought a "Samsung" labeled one which last just 1 week. Then I spend little more money and they 'upgraded' with another new one which also got problem after 2 weeks. After long time arguments and shouting they agree to 'upgrade' with another one. My Asus laptop stopped working after 1 month of purchase. I took it to their service center and they fixed it (hard disk problem) and give back after 1 week but again after 1 week, it got same problem! Asus has a service number (1 900 555 581) which offer pick up and servicing. Now I am waiting for that 'experiment'! What a time waste! Spend money for these items and cannot use minimum 6 months!
One of the staff in Phong Vu told me that the 'Samsung' is not real but a French made replica!
Of course all products may cause trouble even if it is branded but it's very strange many items from the above shop get problem. I bought 2 Lenovo and some smart phones from Viettel shop, Many Electronics items from Nguyen Kim,etc but no problem yet! I think Phong Vu serving customers with 'condemned' items! After sales service of Phong Vu staff is very bad(yeah, when we go to purchase new items, they give a warm welcome. If you approach them for any service after the purchase, you will see their true color). So guys! be careful with your next shopping!

sandyphan

as my experience, If i want to buy something, I usually search on the internet about the information first. And then I will identify which exact brand i want to buy. I will go to the official branches belong to that brand to buy a brand-new product. 
Ex: i wanted to buy a laptop, I searched many brands on the internet and asked my friend for recommendation. Finally I decided to buy Sony, I looked for the official distribution channels and then i went to buy.
I just want to share my experience. Hope you will feel comfortable when you are in VN.

Contact me if you need any advice.

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