Hi Everyone,
Is it true that the telecom here dont have unlimited wifi internet package??
I just want to share my experience communicating with the telecom agents. Basically, i am staying now with my mother in law here in Colombo.
For the second day, i called the telecom operator if they have unlimited wifi internet, operator said NO...instead he offers me the data available. So i choose 10GB because thats the only maximum limit allowed.
After, 2 days from the activation, i cannot connect to the internet , so again i called the operator asking what happened..and the agent said the 10GB data is already consumed. I was shocked because its only 2 days and i seldom used internet even my family.
To make the story short, i was pissed off with the telecom agents. And the weird thing, i called 5 times just to inquire this thing and the agent have only 10 mins to entertain the query then it will automatically disconnect.
So 5 times i explain over and over again for my query for different agents..the last call i made im totally pissed off. i asked the agent to activate the package which has the big data capacity, and he suggest the web pro package.
i asked him how many days he can activate so i can used the data, he said the same day.
The next morning, i cannot connect again to the internet so i called the operator, she informed me that i dont have enough data.. i was shocked again because i applied web pro package which is 100GB..
so again the agent explain it to me that the web pro package is not yet activated and i need to wait another 20 days for activation.
Bottomline i was totally pissed of the poor service and the telecom agent seems they dont know the job well.
Is it the normal system here in Sri Lanka for the telecom??
