Different experiences...I find people here far too conventionnal in business, even a bit stubborn sometimes. Still, they are reliable and know their job. Regarding administration, my wife does it all as my Polish is limited, but I think it is not worse than in France: My wife got her French citizenship but they did not bother to inform her. We regularly phoned and sent mails. After months and months, they told her she had been "une française" for already one year at least...