Public Relations Account Manager

Job Summary:

The Account Manager will be responsible for managing and growing key client accounts, ensuring customer satisfaction, and fostering long-term relationships. This role involves understanding client needs, developing strategies to meet those needs, and coordinating with internal teams to deliver solutions.

Key Responsibilities:

Client Relationship Management: Serve as the main point of contact for assigned accounts, building and maintaining strong, long-lasting client relationships.

Account Growth: Identify and pursue opportunities to grow accounts through upselling and cross-selling.

Needs Assessment: Understand client needs and objectives, and develop tailored solutions to meet their requirements.

Project Management: Coordinate with internal teams to ensure timely and successful delivery of solutions according to client needs and objectives.

Performance Tracking: Monitor account performance, track key metrics, and prepare regular reports on account status.

Issue Resolution: Proactively address client issues and complaints, ensuring swift resolution and maintaining client satisfaction.

Market Research: Stay informed about industry trends, market conditions, and competitors to provide clients with relevant insights and recommendations.

Contract Management: Oversee contract renewals and negotiations, ensuring terms are favorable for both the client and the company.

Client Feedback: Gather client feedback and work with internal teams to improve products, services, and processes.