Amazon Customer Service

As an Amazon Customer Service Representative, your main responsibility is to assist customers with inquiries, concerns, and requests via phone, chat, or email. You will provide timely and accurate information about products, orders, and services, while ensuring a positive customer experience. Responsibilities also include troubleshooting issues, processing returns and refunds, and escalating complex cases to appropriate teams when necessary. Additionally, you will adhere to company policies and procedures, meet performance metrics, and contribute to team goals. Strong communication skills, problem-solving abilities, and a customer-focused mindset are essential for success in this role.