Sorry, I just saw this. I have cut and paste your reply below and my answer is in parenthesis ( ).
Thank you very much for your response and time! Our son had his first operation when he was 9 months old. We asked a few times our surgeon if he could have phisio but he insisted because of the young age it was not possible. He suggested we massage fingers. I have been using bio oil - supposed to be good for the scars.
(Okay, I did not realize your child was so young. Yes, he is correct to suggest massaging. I hope he explained that when you do massage, direct towards the heart, not away).
Fortunately on both hands had bones separate but on one hand two fingers were joined fully and on the right hand 2/3 b/w 2 fingers and the same finger on the other side half way( so they could not do it at once).
So we need to finish the right hand and the left hand the skin it too tight so we ended up with a bent finger that needs releasing and some phisio will be necessary- I hope we can recover it
After the 1st op we had soft bandages - two layers to separate fingers and the top one - nothing else. It is the hygiene that upset us about K.H. When the nurses were changing the bandages first few weeks after the operation we had problems- my husband stoped them from cutting some skin sticking out with the scissors that were obviously not sterilised or when we told them they did the bandage too tight they told us if were not happy to go to the emergency room.
(Staff knows about cross infection, as this is one of the guiding principles in nursing practice. They should be held accountable for any wrong doing. Next time, film them. For now, I would record their names and write a letter of complaint (you keep a copy) - send to Hospital Board, Director of Nursing, and Charge Nurse. Don't be emotional, just use facts. That also applies to Doctors in Saudi. Write a factual letter of complaint to the Medical Council, Hospital Board and their Supervisor. If you do not get a response, do a follow up call, and/or another letter. If all else fails, go to the press. In western countries you directly lodge a complaint with the Council, however in Saudi Arabia it takes a long time, if that, for accountability to acknowledged).
Why are state all 3 is because at least one will eventually get back to you. - that is what we did- by the time we got there our son's hand was blue. After that we Started going to the emergency and I must say they were much more professional there and even washed their hands before changing the bandage!
As you say, parents are very sencitive when it concernes their children's health even if everything goes smoothly, but if something goes wrong, one becomes very anxious
If you know any good surgeon or hospital or any advise you could give I would appreciate it
(Pediatric Surgical team at King Faisel)