Any advice on how to retrieve my money

Last activity 28 January 2019 by Allwyna

724 Views

2 replies

Post new topic

AllwynaNew member18 January 2019 12:51:54

Hi,
I have lived in Cancun for 11 years but moved out 8 years ago.
I am now permanently abroad, but I still have some money invested at Actinver.
Almost a year ago, I started contacting them to get it back. They asked me tons of questions and documents, which I provided. But I can't get it, they don't answer anymore my emails. I called many times, I even called the HQ in Mexico City, they sent me back to the office in Cancun. I don't know how much money I have, the phone number I have can be dialed only from Mexico.
I can't go there as I am now disabled and old. And I am 6000 miles away.
Anyone could help me with the right way to proceed? I would be very grateful.
Thanks a lot.

Melanie_In_MexicoContributor26 January 2019 19:00:20

114

Your best bet is to return to Mexico. Getting money out on a Mexican investment account should be done in person, since there are a lot of forms to fill out and sign. You could have a power of attorney, but it would need to be a Mexican power of attorney. Whenever money is transferred from one country to another, there are official forms to fill out & sign.

AllwynaNew member28 January 2019 11:03:05

Hi Melanie,
I thank you very much. My physical condition doesn't allow me to travel such a long trip. I don't even know how much money we are talking about. Is there a way to find out? A phone number that can be dialed from abroad? Then if it is worth it, you mean I have to get an attorney? That would be hell. I don't know if that changes anything, I am a Mexican.
I really appreciate your help.
Thanks

Articles to help you in your expat project in Cancun

Banking in Mexico
You do not need to have your own bank account in Mexico unless you are legally employed. ATMs are widely available ...
Working in Cancun
Cancun and surrounding areas are popular destinations for both tourists and expatriates alike. Cancun is the ...
Accommodation in Cancun
Like in other parts of Mexico, the best way to find accommodation in Cancun is by searching for one while ...
Study in Mexico
If you're planning to move to Mexico with your family or choose to study there, here is all you need to know ...
Working in Mexico
Moving to a foreign country not only involves adapting to a different culture but to a whole new lifestyle. It ...
Working in San Miguel de Allende
Located in the center of Mexico, San Miguel de Allende is a small city with a rich artistic, cultural, and ...
Studying in Mexico City
Being the Mexican capital, Mexico City has no shortage of quality universities. Walking around ...
The Working Holiday Visa for Mexico
Mexico is a destination that has something special for everyone — with its fabulous beaches, ancient ruins, ...