I would like to bring to your notice how an Indian run cargo company, ***, has exploited us, in our time of need, when we decided to shift from Muscat to Mumbai for good.
I have shared a detailed account of all of their exploitative practices they committed while carrying out our work.
I have also attached photos of the damaged items, conversations and emails that will serve as evidence of their modus operandi.
However, I have condensed our experience in the following points for easy reference:
Charging us for the insurance but not issuing a policy. Not informing us before the shipping date that an insurance policy hasn't been issued. And informing us only after we followed up with them.
Many items are chipped and broken and we can't claim for it
Making false assurances and misguiding us in terms of how much can a container could hold stuff so they can charges us more for loose items. Filling the containers with dummy boxes to ensure that our cargo items don't fit in.
Demanding an additional payment for the left out 12 items when the assessment from SEA SKY Cargo was faulty
They are holding these items for ransom and not shipping them until we pay them more money
Avoid signing the contract till last day despite multiple reminders, Purposely offering us the wrong contract, changing the terms at the last minute and forcing our hand. Threatening my parents if they didn't agree with the new terms.
Purposely not communicating with us in the period when the cargo was still docked at Muscat when there was enough time to clear things, if any
They need to be held accountable for their action and I am requesting my fellow Indians not to engage this company for your job even if it sounds cheaper than other agencies to avoid horrifying experience we have experienced.
Regards
Reason : Potentially defamatory
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