Final Exit, Remittance failed but my bank account got deucted

msbdrq wrote:

Hello everyone!

I will go for Final Exit  and leave KSA tomorrow May 10, 2021.
It was on May 06, 2021 around 1am that I transfer money (gratuity) to my BPI bank account in Philippines through enjaz easy transfer, the amount was deducted from my Samba debit card but remittance got failed. On that same day I called the Enjaz's Customer Service and I was advised to take a refund claim from my bank which is Samba and so I did. I called the Samba's Customer Service hotline  to request for my refund and to expedite it since i will already go for exit tomorrow and today May 09, 2021i received message from Samba bank that my request cannot be executed and the customer service representative told me to wait for another 14 days and if my money is still not refunded i can call Samba again to request for refund. I am worried because i will already go for exit.

My Q :


1. Will the bank account be active even after i get a final exit ? Or are the Bank account automatically closed ?  It's Samba Bank.
It will be active till iqama expiry.
2.  If my account will be active, Will it remain active till the expiry of Iqama, since Bank records have my Iqama Expiry Date ?
Yes

3. Are the online banking still working after the expiry of Iqama or they are also blocked?
No you cannot access if iqama expired.

4. will the amount be reversed back to my Samba bank account? Why does it take too long?
You could have transfer from samba speedcash directly instead of enjaz.
Any ways, you cannot postpone the date of travel.
The banks will resume on 18may I believe.
Change the bank mobile number to any of your relative or trusted friend for safer side to do online transaction.
Looking forward to your response.

Thanks.

You can see the answer in between your questions.

Do i really have to change the mobile number for mobile transaction?? I believe my saudi number still works even if I am in Philippines already right?? If it is really necessary to do so how can i do it?? the Customer Service from Samba didn't advise me what to do that's why i'm really worried.. 😔😭🥺
Yes, it's true that i cannot delay my flight co'z nowadays it is hard to rebook flights co'z mu flight was already rebooked from may 04 toay 10..

msbdrq wrote:

Do i really have to change the mobile number for mobile transaction?? I believe my saudi number still works even if I am in Philippines already right?? If it is really necessary to do so how can i do it?? the Customer Service from Samba didn't advise me what to do that's why i'm really worried.. 😔😭🥺
Yes, it's true that i cannot delay my flight co'z nowadays it is hard to rebook flights co'z mu flight was already rebooked from may 04 toay 10..

It will be in roaming check with the customer service of mobile network operator for how long it will be active to receive sms. Keep sufficient credit also if you dont to change the mobile number.
Better postpone for esb benefits.

I called stc customer service and they said my stc sim will still work in philippines .. roaming.. 🙂 so, i guess i don't need to change the mobile number for my online bank transaction..

I don't think i will postpone my flight co'z if my iqama and exit visa expires it will be more difficult for me to go for exit.. I trust the process of the bank.. I hope and pray that the amount will be credited back on my account on or before 14 days.. God's willing.. I already did my part.. 🙂
Thanks for your response..

My iqama will ezpire on end of July... Anyways, all the transaction regarding this matter are made through mobile banking services.. So i just really need to follow up with them every now and then..
I'm really hoping that everything will turn out well.. 🙏🙏🙏

hi! is your stc still working?

yes.. why did you ask if my stc still working? i tried to access my samba mobile app and i still receive sms for the code. Before I go for exit I called STC CS hotline to ask them ifmy sim willstil work in Philippines and they said as long as it is recharged it will work for 6 months but i think it will also be deactivated once your iqama expires.. In my case my iqama will expire on end of July.
How is this issue related to you?

I am exit also and I was told my STC won't work when I reach to Philippines that is why I am asking since I will receive my EOB when I reach home and that's because it's holiday it was not deposited to my account.

same here .. I send my eob thru enjaz last May 06, 2021,  transaction failed but the amount got deducted from my Samba account and i request Samba Bank to credit the amount back on my account and they said wsit for 14 days. It's the7th day since i made the request. I go for exit on May 10. It just so happen that it's Eid holiday also.
So far it's going to be my 4th day here in Philippines and my stc still receives sms, it's working... 
What i did was i left my atm card to my trusted friend so that she can send my money here in Philippines.

When is your flight?
I think banks will resume on May 15..
Are you going to wait for your eob?

Is the immigration strict? my loan and cc not yet cleared although my benefits is more than enough and wil cover them all by my benefits. Inshaalah I will not be stoped since my Absher is clear an no pending cases whatsoever.

No i don't think they will stop you from exiting the Kingdom. But the problem is how you're going to pay your cc and loans?

Hi! tnx for the reply, it's automatic because our salary goes directly to the bank which I have a bank and cc dues, they will deduct first before i can take my money.

7 days after I go for final exit, the  mobile number that was registered under my Bank Account was already deactivated by STC and because of that I could not log in to my Samba mobile app. Is there any way I can change the mobile number registered on my Samba account so that I can still continue with my online banking ttransactions even if I am already here in Philippines?
Can it be change to my Philippine number instead?

Is there someone here have the same experience like mine?

My advice to you find someone you well know and communicate between you and him so can finish ur transaction but I'm not sure if ur out from ksa and still wanna use the stc

Hi! this was the reason why I left my atm to my friend in KSA incase STC will deactivate my number so my friend can change the number in the atl machine. There is no way you can change the number from here. Ask someone from there to ask the bank what are your other options.

really? the number can be changed in atm machine? I left my atm as well to my trusted friend..

mrdr21 did you arrived in Philippines already??

Yes I guest try with him

msbdrq wrote:

really? the number can be changed in atm machine? I left my atm as well to my trusted friend..

Yes go to samba bank main atm and let him change new number but not International.

How can i access my Enjaz account as i have gone on final exit and mobily deactivated my line on 3rd day. Is there a way access as i have funds reversed in my Enjaz account

Hi! I'm in the Phil now still quarantined. I have still
signal on my stc but I left my atm with my friend and isntructed her if ever my STC line will be disconnected she can go to ATM machine and change the number to her saudi number so I can still do online  transfer of my money.

Is it possible for my friend in saudi to change Enjaz phone number for me when old no is deactivated after final exit. There is no physical card

no. the samba bank ask me to get special power of attorney from saudi embassy here in philippines.

Did you not leave any authorizAtion for your friend in case it will be asked by the bank?

i don't know if they will honor authorization letter..
but in their response to my email they are asking for special powerof attorney which is difficult to get authenticated by dfa because appointment is needed and the next nearest appointment will be on june 29..
i really don't know what to do now..
things are getting difficult..

Just wait for the 14 days maybe it will be reversed to your debit account. The only problem now how to transfer your money to your bank account here in the Phil. Anyway you said you left your atm to your trusted friend so she can send it through atm machine.

14 days had passed and the amount is still NOT credited back in my accoun And so i sent an email to the customer care but they responded that i should call 24 hrs customer service hotline to request for a claim knowing that they are fully aware that my stc number got deactivated already.

Hi sis.. Have you received your money?  How is the process for SPA in saudi embassy?

Hi it is in my Bank account in Saudi already but my friend whom i left my atm with couldn't withdraw from my atm. The Samba bank is asking me to authorize someone by SPA.
I process my SPA in Manila City Hall and i got an appointment for the authentication/appostille at the DFA,  then you may apply for the Saudi Embassy’s authentication at the below mentioned agency:



- EAST WEST PLACEMENT CENTER INC.
G/F,2F,3/F(RIGHT WING) & 4/F, RIZZ TOWER, 1059 MET SAN ANTONIO VILLAGE, MAKATI
Tel No/s : 88956911
Email Address : eastwest@eastwest.com.ph
Website : www.eastwest.com.ph

thanks sis noted on that... how much is authentication in saudi embassy?
I don't have access too to my online banking as my STC number is deactivated already. And unfortunately my atm is lost by my friend. So, even to check the balance I don't have access.

Hi does anyone here go exit with unpaid loan recently? Thanks for the reply

I have a big problem i left saudi last nov 2020 and i have a credit card balance 4000sar because im waiting for my separation pay from my company  worth 11000sar  that will cover my balance feom my credit card.

When i arrived in manila my stc mobile was immidiately deactivated , no signal. Thats why i cannot do my online transaction to pay my credit card and the remaining amount from my account can be remit to my philippine bank.

I communicated to my bank tru email since my iqama still active and will expired on march 2021. I ask my bank to debit the full amount credit card balance from my account. Then they replied successfully paid.

But when i ask a copy of full payment reciept the bank did not send my a copy but they message me i still have a balance 45sar.

So i did ask via email to debit the remaining balance of my Credit card from my bank account.

My problem now i don't have the assurance that my bank really paid my remaining balance from my credit card and my remaining money was stuck in my bank account in saudi.

Now i got hired and im going back to saudi
Im afraid once i got on there from the airport. Maybe they will deported me or jailed me.

And if will not happen is there a chance that i can get my remaining money  from my bank account  once my same stc number and iqama already activated.

Please somebody help and enlighten me.
Because ill be coming bavk to saudi by Sept 2021.

I have a big problem i left saudi last nov 2020 and i have a credit card balance 4000sar because im waiting for my separation pay from my company  worth 11000sar  that will cover my balance from my credit card.

When i arrived in manila my stc mobile was immidiately deactivated , no signal. Thats why i cannot do my online transaction to pay my credit card and the remaining amount from my account can be remit to my Ph bank.

I communicated to my Saudi bank tru email since my iqama still active and will expired on march 2021. I ask my bank to debit the full amount credit card balance from my account. Then they replied successfully paid.

But when i ask a copy of full payment reciept the saudi bank did not send my a copy but they message me i still have a balance 45sar.

So i did ask via email to debit the remaining balance of my Credit card from my bank account.

My problem now i don't have the assurance that my bank really paid my remaining balance from my credit card and my remaining money was stuck in my Saudi bank account.

Now i got hired and im going back to saudi
I’m afraid once i got on there from the airport. Maybe they will deported me or jailed me.

And if not happen they let me in and no jail or deportation senario . is there a chance that i can Claim my remaining money  from my Saudi bank account  once my same stc number and iqama already activated.

Please somebody help and enlighten me.
Because ill be coming bavk to saudi by Sept 2021.

As my experience i communicate to my saudi bank via email and ask them to debit the full remaining balance from my account because my separation pay was already in my account.

I  email the customer care about my situation that im already in Manila and my stc mobile was already deactivated when im checking my online banking it always shows Bad Credentials  i cannot access.

Thats why i communicated via email while my iqama is still active.  They paid it but i dont have any proff that im cleared from my Credit Card the bank did not send me a soft copy via email.

Now im going back to saudi because i got hired and ill be there on sept 2021.

Do you think they will hold me in the immigration and deported me?

Your bank account in Saudi is still open, I dont think there will be a problem once u arrived, co'z if there is they won't give u visa co'z it will appear in the system (Absher). Just go directly yo your bank to update ypur iqama so that you can start ypur banking transaction..

Hi! I just want to ask if the immigration at the airport asked for any bank clearance when you went for final exit

nyangnyangracha wrote:

Hi! I just want to ask if the immigration at the airport asked for any bank clearance when you went for final exit

After Pendamic of COVID-19 Absher and Jawazat has been linked with Banks as well so thats why you dont need to go for Bank updates for iqama any more , so chances are very high to get returned from air port if you have any bank loans.

banks do not give your name to jawazat untill you missed 3 continuous payments for loan or creadit cards.