Does anyone in Quito know how to buy half price airline tickets from Delta Airlines?

Last activity 26 June 2022 by Coxhere1

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Coxhere1Active member18 June 2022 19:42:56

Hello,

I changed my email address and then got this email which says to "introduce" myself.

I think I did this several years ago, but I have a question that I'll add after a brief, new "introduction."

I don't remember the first time I visited Quito, Ecuador. However, I have had an Ecuadorian Permanent Residency Visa since July 23, 2020. I'll soon celebrate my second year with this visa.

I am married to an Ecuadorian who's become an estadounidense this past April, the same month as our fifth wedding anniversary. He's also, just within the past couple of weeks obtained his United States passport. He works in the U. S. full time and has for over three years. We own a condo in Northern Kentucky and we have a duplex here in Quito.

I've been living in Ecuador pretty much half of the time and in Northern Kentucky the other half.

Mi suegra y cuñada live in the next-door-duplex. They rescue animals from the street, and (last count) I think there are currently seventeen gatitos living between our two duplexes. We also have five perritos.

And now for my question following a brief statement:

I have gone to the United and American Airlines here in Quito and have bought half price tickets for flights between Quito and Cincinnati. I'm not happy with either one of these airlines, and so I've attempted to find a Delta Airlines ticket office in Quito but have discovered they no longer have one. However, I don't know if I am able to buy half price Delta Airlines tickets since there's no Delta office into which I can go and do my purchasing. I've tried to contact Delta about this but haven't been able (so far).

Now the question: Does anyone in Quito know how to buy half price airline tickets from Delta Airlines now that their office on Avenida de los Shyris has been closed? Or does anyone know how to contact Delta Airlines SPECIFICALLY concerning the half price ticket guarantee for those of us who have cédulas and are over 65 years of age?

cccmediaEcuador / Colombia Expert18 June 2022 20:13:29

10279

Coxhere... Asking questions about airlines should be done on other threads or by creating a new thread. This thread is reserved for the self-intros of new members.

I will ask the Home Office to move your post.

cccmedia

member, Expat.com experts team

CherylModerator20 June 2022 05:23:56

12316

Hello everyone,

@Coxhere1, please note that I have created a new thread with your post on the Ecuador forum.

Cheers,

Cheryl

Expat.com team

cccmediaEcuador / Colombia Expert20 June 2022 05:43:27

10279

I just visited aeropuertoquito.aero, the site for Quito's Airport.

The site still lists a Delta office at Los Shyris. However, there is other contact information listed for the airport itself. You might phone or email the airport asking for Delta's in-city contact information, including address.

cccmedia in Centro Histórico, Quito

cccmediaEcuador / Colombia Expert20 June 2022 05:53:56

10279

Do seniors with cédulas really get 50 percent off on airline tickets?

I don't think so!

You might get 50 percent off the non-tax portion of a ticket on the first leg of a flight.

I'll use an example from this past week to explain further. (I did not seek a discount from this Colombia-based airline; the ticketing information is accurate.)

I bought a ticket from Avianca. The base rate (not including excess baggage) was $154. The tax was an additional $154. Total $308.

Had a senior with a cédula booked the flight, the 50 percent discount would apply only to the base rate, not the tax. Ipso facto, the true discount would be only 25 percent, not 50 percent.

cccmedia in Quito

N.B. Fares and taxes rounded to nearby dollar. Fares and taxes may differ from one airline to another. For any discount, customer may have to appear in person at a specific office in Quito or relevant city. Delta may or may not be operating an in-city office in Quito at this time. If changing planes as part of an international flight plan, any discount may apply only to the first leg of the trip.

Coxhere1Active member20 June 2022 12:13:02

@cccmedia @cccmedia I fly between Quito and Cincinnati often. The discount is for my entire, round trip ticket. You are correct regarding the discount not including the taxes and use of the airport and only for the ticket, itself. However, it comes out to be more than 25%, for sure. I've flown with United and American Airlines and this is true with both. I've solved the problem with Delta Airlines having no physical office in Quito. I will be traveling to Guayaquil soon and there's an office there. I'll buy my discounted, round trip ticket between Quito and Cincinnati there. The reason that I'm wanting to fly Delta is because United decided to stop giving me a direct flight to Cincinnati once I arrive in Houston. United wants to send me all over the country, adding many extra hours in getting to Cincinnati. I flew American Airlines on my last round trip. It stops in Miami Int'l Airport, and I was treated very badly there. I will not use American in the future because it always flies into and through Miami. Thank you for your comment, Cheryl.

cccmediaEcuador / Colombia Expert21 June 2022 02:49:03

10279

Thanks for explaining the inside baseball of it all, Cox.

Seems like you are going to spend extra time and stay-over 'gastos'

in order to arrange purchase of a ticket in Guayaquil.

Care to share any details of how American Airlines

mistreated you in Miami on your previous round-trip?

cccmedia in Quito

Coxhere1Active member21 June 2022 04:28:51

I have to use wheelchairs when in airports due to the long distances negotiating the long hallways. Upon arrival in Miami Int'l Airport, my wheelchair pusher took me from the American Airlines gate to what is called a "Transition Zone." I didn't get an explanation as to what this "Zone" was. The wheelchair pusher asked for my boarding pass for my flight on to Cincinnati and gave it to a woman. I asked for it back and was told, no, I'd get it when my flight was ready for boarding. The woman told me to sit down! The place was packed! There was no t.v. and no nothing for any of us. I felt cramped and ignored. It was like a cattle holding pen. After sitting for a couple of hours, I told the cattle prodder that I needed to go to the bathroom and that I needed a wheelchair. She ignored me. So, a little while later, I asked again. When I went this second time to ask for help to the bathroom, she was looking at a cartoon on her cell phone! She bellowed, "Go to the bathroom on your own!" I limped off to a bathroom because she wasn't going to help me. Upon returning, I said that I was hurting and that I wanted to speak to her supervisor. Again, she ignored me. Later, I asked a driver of one of those carts with people on it to please get the supervisor to come see me. The driver asked why, I told her, she said she was calling for the supervisor. A supervisor NEVER came! Later, the cattle-prodder told me to climb on one of the carts. I asked for my boarding pass. She ignored me. By this time I was p*ssed off and told the driver who had it, "GIVE ME MY BOARDING PASS!" There's more but no more room to describe the rest of it! I wrote a complaint regarding how I was treated.

RobinJoelContributor23 June 2022 12:47:47

112

That was a nightmare! I need to use a wheelchair on my AA round trip flights to Kansas City sometimes due to a medical condition. I have never had a problem with AA, but with flights as they are now, I have heard some bad stories.

I try not to go through Miami. I really dislike that airport. Most flights get routed through NY or NJ to Kansas City. It makes for too long of a day or two from Loja!

Question?

I have to fly back to KS the first week of December for medical treatment. My husband is a senior and coming with me on that trip. We will Fly round trip to / from Lima.

Should I wait and buy our tickets in Lima a day before we need to go and what is the cheapest/most comfortable airline to fly?

Any ideas for us? Suggestions?

Thanks.

RobinJoel

Coxhere1Active member23 June 2022 14:03:09

#10

@RobinJoel I always buy my tickets as quickly as possible because I get a better selection of unoccupied seats. It also provides me with some flexibility in buying in terms of the day for departure. By this, I mean I can get a cheaper ticket if I put "I'm flexible." The airline will give me several days from which to choose. I can tell you that it's my understanding that Delta flies a 757 from Quito to Atlanta instead of other airlines using 737s to fly from Quito to the States. The 757 is a bigger aircraft. It flies between Quito and Atlanta. I make connections there to go on to Cincinnati. Coming back is even better. Delta flies a 767, an even larger aircraft. It has flatbeds in business/first class. Oh, one other thing that might be a factor in buying tickets in Ecuador. If you or your husband is 65+ years and you have cédulas, you can purchase your tickets for half of the price of the ticket. The half price doesn't include that taxes and fees. But, because I can buy tickets for half price, I fly business/first class. Several years ago, I flew EWR (Newark, NJ) - LIM (Lima), roundtrip with United, non-stop. It was a very nice flight. If you have to go through New York, this might be a good way to go, depending on connections to KC. I hope this has been helpful, RobinJoel. And, also, I hope you have a good, positive visit with your doctor(s) in December. The two of you, please take care. Hugs, John

Coxhere1Active member25 June 2022 17:41:55

#11

Mi cuñada has done an investigation of Delta Airlines and has found out that one CANNOT purchase Delta Airlines tickets at half price as outlined in Ecuadorian law. Delta has circumvented this legal obligation for those of us who are 65 and over who have cédulas by pulling out physical offices in Ecuador. (Half price airlines tickets can only be purchased in the physical offices of the airlines. They cannot be purchased via the internet.) Earlier, I thought that there was a physical, Delta Airlines office in Guayaquil and there is NOT. So, there's not a physical Delta Airlines in all of Ecuador! Delta Airlines staff at the Quito International Airport said one cannot purchase half price tickets at the Delta Airlines counter at the airports. So, I finally have an answer to my initial question. It's IMPOSSIBLE to purchase half price tickets from Delta Airlines anywhere in all of Ecuador. One has to go to the physical offices of other airlines that actually exist in Ecuador in order to purchase half price tickets. I just hope other airlines don't follow Delta Airline's suit by removing their physical offices in Ecuador as well. I f so, the government will need to look into this circumvention of the law. . . .

RobinJoelContributor25 June 2022 19:45:58

#12

112

We live in Ecuador but will be flying round trip from Piura to Lima to Columbia and back in November / December with our cedulas.

Can we get discounted tickets in Peru for my senior husband?

Do we need to by them in Peru?

This is a medical trip and do not want to use our passports due to the 90 day rule for me. We are almost to the point of permanent status in Ecuador, but not quite.

Ideas anyone?

Best flights, cheapest?

Thanks for suggestions all!

Robinjoel

Robin Lynn

RobinJoelContributor25 June 2022 19:49:00

#13

112

@Coxhere1

I have heard that you get 25% off senior tickets if you buy at the Aeroregional office with your cedula. I don't know if that helps any?

Robinjoel

Robin Lynn

Coxhere1Active member26 June 2022 22:23:19

#14

@RobinJoel

I checked out their web site. They evidently only fly domestically (within Ecuador). So, one cannot get an international flight with this airlines. But thanks for trying, RobinJoel.

Coxhere1Active member26 June 2022 22:30:17

#15

@RobinJoel

If you are asking can you take advantage of the Ecuadorian law which states that those 65 and over who have Ecuadorian céduals can purchase half price airline tickets outside of Ecuador, the answer is no. One has to be in Ecuador and at a physical airline office IN ECUADOR in order to purchase half price tickets and only from that particular airlines.

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