Customer Service-International Relations Manager
Experienced professional with nearly 20 years of experience in customer service and team management at Emirates. I have extensive expertise in international relations, process improvement, and multilingual communication. Passionate about optimizing services and business development, I am seeking a role where I can leverage my skills in strategic management, intercultural communication, and business development. Versatile and results-oriented, I am ready to take on new challenges in a dynamic and international environment
Customer Service Excellence: Proven ability to manage and enhance customer service operations, ensuring high standards of service delivery.
Team Leadership: Experience in leading and developing teams, with a focus on performance evaluation and staff motivation.
International Relations: Expertise in managing relationships with international clients and stakeholders.
Process Improvement: Skilled in analyzing and improving business processes to increase efficiency and effectiveness.
Multilingual Communication: Proficient in Arabic, English, and French, enabling effective communication across diverse cultures.
Strategic Planning: Strong capability in strategic thinking and decision-making to drive business growth and operational success.
Diploma in Tourism and Hospitality -Tourism and Hotels Center, Damascus 1997
Diploma in Fashion -Istanbul Fashion Academy 2021
Arabic (Mother tongue)
English (Advanced)
