COO (Native English Speaker), Madrid

IKONO is an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe.

IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. Is a place to bring up the imagination and unleash free-form creativity while remaining in the city.

With seven locations in Madrid, Rome, Barcelona, Budapest, Vienna, Copenhagen, and Berlin, we are rapidly expanding, so you'll find IKONO in the heart of major cities across Europe (and beyond).

YOUR MISSION 

The mission of the Chief Operating Officer (COO) is to turn the company's vision into effective, actionable operational strategy that drive business growth and operational excellence across all areas of the organization. The COO will spearhead business origination, particularly through on-site ticket sales and B2B sales channels.

WHAT YOU'LL DO

The COO at IKONO will oversee all aspects of global operations, ensuring top-tier management of the venues, high employee satisfaction and outstanding customer experience, with a focus on:

1. Budget and P&L management

2. B2B sales and revenue growth

3. On-site sales

4. Outstanding customer experience

5. Employee satisfaction

6. Cross-functional collaboration

WHAT MAKES YOU STAND OUT

• Great “people person”, skilled manager. Leader that can inspire when transmitting the IKONO project and at the same time is approachable and cares for engagement and expectations of team members. 
• Tenacity & extreme ownership. The owner of IKONO spaces, fights for excellence in each of them as if it were his/her own home. 
• Micro and macro thinking. Understands business strategy and converts into Operations plans and detailed instructions. 
• A Drive for Data and actionable Metrics.  Builds relevant KPIs, communicates to the team, ensures follow up and improvement. 
• Critical thinking. Is able to propose new ideas and challenge the strategy for his/her area of responsibility. 
• Excellent communication skills – Positive can-do attitude. 
• You embody IKONO values:

“Ci penso io” – You take ownership and get things done.

“There is always a way” – You remain positive and creative when facing challenges.

“Create with kindness” – You show empathy and kindness to your colleagues.

“Live your legend” – You strive to reach your full potential at IKONO.

YOU BRING

• 8 years' experience in the retail, hospitality, restaurant, or entertainment industries. 
• 3 years ‘experience with Regional Operations responsibility, reporting to COO or CEO.
• You have led a minimum of 10 spaces and have played a leading role in new openings. 
• Experience in growing business. Meaning: Planning workforce needs (people), systems and logistic needs and being able to translate strategy into actionable plans.
• Languages: Native or bilingual proficiency in English is required. Other European languages would be an advantage.

WE OFFER

�� The chance to be part of IKONO's innovative and rapidly growing project.

�� Development and growth opportunities - we support your ambition and learning journey!

�� A collaborative, international work environment with a dynamic team.

�� A flexible compensation package with perks like transportation, food, and childcare discounts via Cobee.

��️ Flexibility to work from home twice a month on Fridays, and remotely for up to three weeks a year!

�� A central Madrid location at C/Alcalá 21, in the vibrant heart of the city.

What to expect in the hiring process?

- An initial call/video call with our Recruitment team.

- An online meeting with our Chief of Staff

- An onsite final round with Fernando, our CEO.

At IKONO, we are committed to fostering a collaborative, inclusive, and dynamic environment where all employees feel valued and respected.

Apply now with your CV in English, and help us create unforgettable experiences!