Divorce: Talaq Rajee (revocable) to Talaq Bain (irrevocable) Divorce

Hi I am a non egyptian man.

I went to the ministry of justice in March 2023 for a revocable divorce in absentia  and got a revocable divorce also known as a Talaq (raji, ragee etc.. ),

I got the certificate from the civil sector office in Abbiseya and stamped from there and then got it stamped at the foreign affairs office in Masr gadida (heliopolis) and then translated by a certified translator.

I returned to the uk and now I have come back after 110 days after the Iddah ( waiting period) had ended.

After 110 days I didnt take my egyptian wife back and i now went back to the ministry of justice ( also known as Lazghouly) to get the Talaq Bain (minor) as i dont want the major as i would have to too re register marriage twice. Which i dont want lol.

My ex partner is refusing to come to the Lazghouly ( ministry of justice ) to do signatures for the Talaq Bain and now the Ministry of Justice is refusing to give me a Talaq bain ( minor ).

Please can someone help guide or give me any ideas me where i go from here. It would be much appreciated.

Thanks