I'm reaching out for your help and insights regarding an issue with my Employment Pass application in Singapore. I received a job offer from a university in Singapore and, given my PhD degree and the salary offered, I was surprised when my EP was rejected in early April.
My HR department is responsible, albeit slow. Initially, I thought the rejection was due to missing documents since I declared two degrees, but only one was included in the verification report by the background check company. However, I learned today that the Ministry of Manpower (MOM) informed HR about a Spass record from 2009 under my name, birthday, and my current passport number, which lists a different university. MOM is now requesting verification of that degree.
I have never applied for an S Pass, nor have I attended the university listed in that application. It's baffling how this could have happened, especially since I was using a different passport with a different number back in 2009; my current passport was issued in 2018. I was pursuing my bachelor degree before 2009 and that education is verified, it was not included in my EP application.
I'm unsure how to proceed. Should I appeal the decision, or should I get a new passport and reapply for the EP? Any advice on this situation would be greatly appreciated as I'm very confused about how this mix-up could have occurred.
Thank you for your guidance.