Efficiency of Asia Commercial Bank (ACB) Employees!!!

Hi,

I think you made her nervous or unpleasant, that's why she gave you the wrong card. It is not easy to guide someone something, especially in crowded places. If I were you, I would keep silent.

There are many inefficient bank offices in VN. You will feel crazy if you visit those banks in district 2 (except Vietcombank). It takes over 30m to withdraw money from saving book.

I recommend to create new bank accounts in main offices. For example: Main office of AcB locates on Nguyen Thi Minh Khai street. Viecombank- Võ Văn kiệt street or Bùi thị xuan street while Maritimebank on Pho duc chinh street.

Update:
She just delivered the new card with her senior bank officer very politely.

Dejavu.dot wrote:

Hi,
I think you made her nervous or unpleasant, that's why she gave you the wrong card.(yeah, but she was over confident about banking rules and showed 'big face' to customer).
It is not easy to guide someone something, especially in crowded places. (Do you know that bank branch? I think, no    It's not crowded. Even though it's crowded they should deal with customers and banking business with due care and caution - it's money matter dear, not kids' game).
If I were you, I would keep silent. (WRONG!! People like you make staff lazy, arrogant and inefficient dear!)

There are many inefficient bank offices in VN. You will feel crazy if you visit those banks in district 2 (except Vietcombank). It takes over 30m to withdraw money from saving book. (Vietcom bank is not exempted in my experience! I never felt that but lazy, arrogant and inefficient bank staff tasted already from me  )
I recommend to create new bank accounts in main offices. For example: Main office of AcB locates on Nguyen Thi Minh Khai street. Viecombank- Võ Văn kiệt street or Bùi thị xuan street while Maritimebank on Pho duc chinh street.
(I should refuse your recommendation politely dear    If all customer want to go head office or main branch.... just imagine that ? If so why banks opening many branches day by day? It's clear... to satisfy their customers and make more business!! )

I'm sure that next time you come to that bank; that girl will do your requests fast. Sure   

  She already changed when she bring ATM card to my home with her superior officer. Very polite!
Actually this is not her mistake. We, customers or society make them like this. We never respond when see injustice. We always forget our duty to society. We think "why should I fight with people?"  or "How others think about me".
There is a saying nearly like this : "If one tomato rot in a group, all will"    I just tried to help that 'tomato' 
Revolution never comes from book (The Communist Manifesto) ; but only from practical life 
As a customer we MUST know our rights! Whether it is purchase something or ask for some services....

zanchun wrote:

I'm sure that next time you come to that bank; that girl will do your requests fast. Sure   

There are many banks. if you not happy with the service they provide, vote with your feet. For some reason, I feel quite lucky and well cared for at ACB, despite always very crowded, someone always ushered at least until now into a fast track and virtually all seems to be negotiable.
Maybe it just was a failure of a single staff or poor chemistry between you you and the counter staff.
I am there for private and business since over 6 years

l3ully wrote:

There are many banks. if you not happy with the service they provide, vote with your feet.

Yeah, there are many banks with inefficient staff

For some reason, I feel quite lucky and well cared for at ACB, despite always very crowded, someone always ushered at least until now into a fast track and virtually all seems to be negotiable.

Yeah, some branches provides better service. But how can we find out that branch and go? Is that possible in this hurry life?  I remember when I visit one time in Nguyen Thi Minh Khai ACB, they take care customer well.

Maybe it just was a failure of a single staff or poor chemistry between you you and the counter staff.

Not only one staff, but more staff don't know basic banking rules    even seniors!
Poor chemistry? I was not there to propose / ask a date with  her but as a CUSTOMER 

I am there for private and business since over 6 years

Did you mean in An Duong Vuong branch (1 An Duong Vuong, Q.5)?

Sounds like better service than at the HSBC/Techcombank - so don't complain.

My favourite is AGRIBANK, they have many innovative banking programs which save my staff a fortune.

Use  a Korean bank, which is very kind and fast, named Shin Han Bank. It has several branches in HCM. I have been happy with it. So far, So good.  Do not care  much about i t.