BDO Online Account is locked

Last activity 23 February 2015 by reesemicah

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optimus22Active member23 February 2015 04:04:37

I'm currently living in Khobar unfortunately my online banking account was locked (BDO Unibank, Philippines) due to 3 times wrong password input. Does anybody here experience the same kind of situation and knows how to deal with this? I want to also know if I will be charged by calling their toll free numbers. and if i can call them using mobily network

reesemicahActive member23 February 2015 04:16:17

I remember I called the call center 8008630011 to reset my password. You need to use landline to make the call. Otherwise, you will be charge if you call via mobile. They will ask some security questions pertaining to your account before they will reset it.

FredIndonesia Expert23 February 2015 04:20:34

28149

In my experience, a call to your bank is the usual way.
Try using skype - likely to be a lot cheaper to call.

optimus22Active member23 February 2015 04:59:10

reesemicah wrote:
I remember I called the call center 8008630011 to reset my password. You need to use landline to make the call. Otherwise, you will be charge if you call via mobile. They will ask some security questions pertaining to your account before they will reset it.

in thebdo website the custumoer number is --> (Int'l. Access Code) + 800-8-631-8000

should i include [Int'l. Access Code] when calling in a landline? or should i just dial 8008630011

reesemicahActive member23 February 2015 05:15:38

optimus22 wrote:
reesemicah wrote:
I remember I called the call center 8008630011 to reset my password. You need to use landline to make the call. Otherwise, you will be charge if you call via mobile. They will ask some security questions pertaining to your account before they will reset it.

in thebdo website the custumoer number is --> (Int'l. Access Code) + 800-8-631-8000

should i include [Int'l. Access Code] when calling in a landline? or should i just dial 8008630011

i just directly dialed 8008630011...then you will hear the BDO IVR

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